Isis R. Orozco
West Covina
Summary
Results-driven Clinical Team Supervisor skilled in coordinating multidisciplinary teams to uphold best practices and regulations. Focused on performance improvement and employee development to elevate patient care and enhance team productivity. Expertise in implementing quality improvement strategies that boost efficiency and mitigate organizational risk.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Team Supervisor
Pacific Clinics
Monrovia
07.2024 - Current
- Led a clinical team of mental health clinicians and nurses in delivering quality clinical care to a wide variety of individuals with mental illness by aligning goals and expectations to agency and county standards
- Provided administrative oversight and clinical supervision to five mental health clinicians and two nurses, ensuring adherence to agency policies and enhancing care quality
- Obtained and maintained Lanterman-Petris-Short (LPS) designation in order to evaluate and respond to mental health crises, determine client's level of risk, and assess for psychiatric hospitalization
- Evaluated staff performance and delivered actionable feedback aligned with agency standards to foster professional development
- Conducted quality review audits on a regular basis for the purpose of aligning clinical work to the appropriate standard of care
- Monitored compliance with regulatory standards and best practices
- Facilitated multidisciplinary team meetings to ensure effective communication for clients served in Full Service Partnership program
- Actively participate in nursing meetings with nursing staff and leadership in order to address psychiatric medication issues, monitor high risk clients, and enhance coordination with psychiatrists on staff
- Collaborated with external partners on service delivery initiatives
- Conducted performance reviews and provided feedback to staff members
Licensed Marriage and Family Therapist
Private Practice
Covina
12.2020 - Current
- Delivered individualized, data-driven mental health services to adults in-person and via HIPAA-compliant telehealth platform
- Coordinated management of multiple referral streams from managed care plans and private entities to ensure client access to services
- Conducted consultations with potential clients to assess mental health needs and facilitate appropriate support
- Utilize evidence-based modalities such as CBT, ACT, and DBT in client treatment
- Developed treatment plans tailored to each client's specific challenges
- Treatment focus areas: Depression, Anxiety, Trauma, Grief/Loss, Postpartum Depression and Anxiety
- Maintained accurate and confidential client records and documentation
- Educated clients on coping strategies for mental health challenges
Clinical Supervisor
Pueblo Nuevo Education and Development Group
Los Angeles
01.2021 - 03.2022
- Provide clinical supervision and evaluation to MFT trainees serving school campus
- Facilitated ongoing training and development opportunities for therapists in training to enhance their clinical skills
- Evaluate and respond to student crisis situations in a timely manner and provide support to trainees if they encounter client crisis situations
- Collaborated with Clinical Director and school leadership to address mental health needs of student body, improving support services
- Addressed client and parent concerns promptly to maintain satisfaction and foster positive relationships
- Performed wellness check-ins with students and parents to assess their mental health
Program Supervisor II
Five Acres
Pasadena
10.2018 - 12.2020
- Provide effective oversight of over 100 cases receiving treatment under the Community Based Specialty Division (PCIT, MAT, Foster Family)
- Oversee and instruct clinical team of 8 clinicians (licensed associates interns) and 1 paraprofessional
- Provided clinical supervision and training (individual and group) per BBS standards and documentation standards
- Implemented quality assurance processes to enhance service delivery and ensure adherence to clinical guidelines
- Monitored team members' productivity and timeliness performance using agency data and reports to ensure compliance with service standards
- Collaborated with program management on recommendations, process improvements, and corrective action plans to enhance operational effectiveness
- Provided learning and development opportunities to supervisees
- Respond effectively to consumer complaints or concerns associated with their services
Evidence Based Practice Coordinator
Five Acres
Altadena
01.2017 - 10.2018
- Based on agency data and training needs of staff and the agency, provided clinical training on a weekly basis to agency clinician and paraprofessional staff
- Facilitated skill development workshops for mental health clinicians, enhancing their clinical competencies.
- Responded to clinician, program and training needs and utilized data to determine effective ways to approach and solve problems
- Coordinated the administration of continuing education for the agency.
- Maintained working knowledge of continuing education overseeing organizations' guidelines and requirements.
- Monitored and analyzed agency training expenditures to ensure alignment with budgetary goals.
- Checked certification status for clinicians regularly
- Implemented strategies to improve workflow efficiencies in administrative tasks.
- Supported program development initiatives to address and meet specific community needs.
Quality Assurance Clinician
Five Acres
El Monte
02.2016 - 12.2016
- Delivered quality assurance support to agency programs through in-person interactions, phone calls, and help desk system
- Audited 5% of clinical charts using a 103-question audit tool
- Analyzed and synthesized data from Peer Review and QA audits every quarter using the Quarterly Audit Review Meeting form
- Facilitated peer review meetings bi-monthly with clinical staff for DMH and private health care program
- Supported programs in implementing data-driven practices
- Trained new staff on clinical documentation for Department of Mental Health assessments, client treatment plans, and progress notes
- Collaboratively worked with other departments, such as IT/Network Support and clinical training to provide feedback on reports and electronic health record used to enhance clinical and supervision practice
Mental Health Counselor
ABC Unified School District
Cerritos
07.2013 - 02.2016
- Delivered educational mental health services to eligible students impacted by social, emotional, and behavioral difficulties, fostering a supportive environment for their development.
- Collaborated with school and district personnel during IEP meetings to advocate for and enhance student emotional, behavioral, and academic success.
- Created data collection methods to track progress for participating students, facilitating informed decision-making and tailored support.
- Participated in team decision making affecting special education services for students
Intake Specialist
Didi Hirsch Mental Health Services
Glendale
09.2012 - 07.2013
Bilingual Therapist I
Didi Hirsch Mental Health Services
Glendale
08.2011 - 09.2012
Therapist I
SHIELDS for Families
Long Beach
05.2010 - 08.2011
Education
Doctor of Education - Educational Leadership with an Emphasis in Educational Psychology
University of Southern California
Los Angeles, CA05-2018
Master of Marriage and Family Therapy -
University of Southern California
Los Angeles, CA05-2010
Bachelor of Science - Psychology
University of La Verne
La Verne, CA05-2008
Skills
- Clinical Supervision
- Clinical Training
- Crisis intervention
- Quality assurance
- Data-driven treatment
- Care coordination
- Leadership
Certification
• Licensed Marriage and Family Therapy, #79326, California
• Certified in Perinatal Mental Health, 07/01/23
• Trained in Eye Movement Desensitization and Reprocessing (EMDR)
• Trained in Advanced Perinatal Mental Health Psychotherapy
• Trained in Dialectical Behavioral Therapy
• PSI and 2020 Mom Professional Maternal Mental Health Certificate Training
• Certified in Trauma Focused CBT
• Trained Managing and Adapting Practice-Supervisor Level
• Certified in Perinatal Mental Health, 07/01/23
• Trained in Eye Movement Desensitization and Reprocessing (EMDR)
• Trained in Advanced Perinatal Mental Health Psychotherapy
• Trained in Dialectical Behavioral Therapy
• PSI and 2020 Mom Professional Maternal Mental Health Certificate Training
• Certified in Trauma Focused CBT
• Trained Managing and Adapting Practice-Supervisor Level
Treatment Focus Areas
- Depression
- Anxiety
- Trauma
- Emotion Regulation Challenges
- Grief and Loss
- Postpartum Anxiety/Depression
Languages
Spanish
Professional
Timeline
Clinical Team Supervisor
Pacific Clinics
07.2024 - Current
Clinical Supervisor
Pueblo Nuevo Education and Development Group
01.2021 - 03.2022
Licensed Marriage and Family Therapist
Private Practice
12.2020 - Current
Program Supervisor II
Five Acres
10.2018 - 12.2020
Evidence Based Practice Coordinator
Five Acres
01.2017 - 10.2018
Quality Assurance Clinician
Five Acres
02.2016 - 12.2016
Mental Health Counselor
ABC Unified School District
07.2013 - 02.2016
Intake Specialist
Didi Hirsch Mental Health Services
09.2012 - 07.2013
Bilingual Therapist I
Didi Hirsch Mental Health Services
08.2011 - 09.2012
Therapist I
SHIELDS for Families
05.2010 - 08.2011
Doctor of Education - Educational Leadership with an Emphasis in Educational Psychology
University of Southern California
Master of Marriage and Family Therapy -
University of Southern California
Bachelor of Science - Psychology
University of La Verne