Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Isis Ortiz

Anaheim

Summary

Dedicated healthcare professional with over eight years of success career experience in healthcare. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Committed to achieve the highest level of patient satisfaction.



Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

CHOC Hospital
09.2023 - 03.2024
  • Sported CHOC's strategic plan, goals, and direction of the performance improvement plans.
  • Supported CHOC's Patient and Family Experience department Executive Director as well as four additional departments.
  • Performed multi-department/unit administrative activities such as scheduling, invoice record keeping, Kronos, coordination of meetings, meeting minutes, and conferences, obtaining supplies, and special projects.
  • Enhanced communication between four departments with timely and accurate preparation of reports and documents.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.

Patient Advocate

CHOC Hospital
04.2022 - 09.2023
  • Assist patients and their families through the often complex world of health care to reduce emotional strain.
  • Investigate complaints made by parents and or patients against those working in the hospital. Complaints include minor claims such as rough bedside manners, wait times and more serious complaints involving racism or negligence.
  • Respond to patient concerns and questions with compassionate and knowledgeable service.
  • Provide appropriate solutions and alternatives within proper time limits.
  • Work closely and effectively with leaders throughout the hospital and clinics to offer service recovery and coordinate resolutions.
  • Enter details into safety reporting system and manage database of information by maintaining detailed records of patient progress, documentation of services and case notes.
  • Coordinate and facilitate Grievance meetings via Zoom meetings, Teams meetings, and Care Conference meetings between nursing leadership, board of directors, and risk management to address and analyze complaints in order to evaluate quality of care/service and obtain resolution for the families.
  • Schedule conference rooms, prepare agendas, and maintain calendars to prepare for meetings and events.
  • Educate all physicians and staff on hospital Grievance processes.
  • Advocate for patient rights and encourage staff throughout the hospital to listen effectively and manage patient and family expectations.
  • Track complaints, hospital grievances, patient satisfaction surveys and implement improvement initiatives to address trends identified.
  • Mail patient centered letters to families in response to their complaints and or grievances received with an apologetic and empathetic approach.
  • Mentor team members to promote productivity, organization, and commitment skills in customer service to exceed organizational goals.
  • Provide corrective feedback to achieve daily and long-term goals.
  • Apply healthcare laws and regulations to support compliance.
  • Leader coaching on service recovery.
  • Apply advanced administrative and analytical skills in overseeing day-to-day operational activities.

Back Office Medical Assistant

CHOC Specialists Cardiology
04.2021 - 04.2022
  • Assisted Cardiologists, Technicians and any professional to perform invasive procedures that assess the health of a patient's heart.
  • Performed Electrocardiograms on every patient from newborns to adults.
  • Prepared patients for examinations via recording medical histories and vital signs such as blood pressure, respiration rates, height, and weight measurements.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.

Front and Back Office Medical Assistant

Kids Care Pediatrics
06.2018 - 03.2021
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Collected deductibles and copays to post money to patient accounts.
  • Performed well baby and well child checks on infants to 21 years of age patients.
  • Prepared patients for examinations via recording medical histories and vital signs.
  • Determined needed immunizations for each patient and administered under pediatrician's orders.
  • Ordered prescription refills on behalf of existing office patients.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Coordinated patient referrals with specialty practices.

Administrative Assistant

Fountain Orthotics & Prosthetics
10.2016 - 08.2018
  • Provided office functions such as the receipt and routing of incoming calls, checking in patients, scheduling appointments, validating insurance and payment authorization.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for orthotic examinations.
  • Implemented care and efficiency improvements to support and enhance office operations.

Education

Associate of Science - Health Administration

Fullerton College
Fullerton, CA
06.2025

Medical Assistant Certificate -

North Orange County Community College District
Anaheim, CA
06.2015

GED -

Loara High School
Anaheim, CA
05.2009

Skills

  • Physician and employee engagement
  • Relationship and team building
  • Facilitation
  • Patient care
  • Collaboration
  • Documentation
  • Compliance
  • Patient rights
  • Conflict resolution

Languages

Spanish
English

Certification

  • Basic Life Support (BLS)
  • UCSD Enroller for Covered California, Medi-Cal, Cal-Fresh, and Cal-Works

Timeline

Administrative Coordinator

CHOC Hospital
09.2023 - 03.2024

Patient Advocate

CHOC Hospital
04.2022 - 09.2023

Back Office Medical Assistant

CHOC Specialists Cardiology
04.2021 - 04.2022

Front and Back Office Medical Assistant

Kids Care Pediatrics
06.2018 - 03.2021

Administrative Assistant

Fountain Orthotics & Prosthetics
10.2016 - 08.2018

Associate of Science - Health Administration

Fullerton College

Medical Assistant Certificate -

North Orange County Community College District

GED -

Loara High School

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