Isis Garcia
Los Angeles
Summary
Service Center Manager with comprehensive experience in overseeing daily operations, implementing customer service strategies and driving team performance. Possess strong leadership skills, adept at cultivating productive teams and maintaining high levels of employee morale. Significant contributions include improved operational efficiency and enhanced customer satisfaction ratings in previous roles. Known for strategic planning abilities and exceptional problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Center Manager
Valvoline Instant Oil Change
Marina del Rey
05.2022 - Current
- Streamlined daily operations of service center to maintain efficient workflow.
- Resolved customer inquiries and service-related issues to enhance satisfaction.
- Coordinated staff schedules for optimal coverage and increased service efficiency.
- Monitored inventory levels, ordering supplies as necessary to support operations.
- Trained new employees on service protocols, product knowledge, and customer interaction standards.
- Implemented safety procedures to ensure a secure work environment.
- Collaborated with IT teams to address software system upgrades for service center improvements.
Box Office Employee
Cinemark
Los Angeles
05.2021 - 04.2022
- Processed ticket sales using point-of-sale systems efficiently.
- Assisted customers with inquiries and provided information about showtimes.
- Handled cash transactions accurately while following company policies.
- Resolved customer complaints professionally and promptly in a fast-paced environment.
- Monitored theater cleanliness and maintained a welcoming atmosphere for guests.
- Greeted customers, answered questions and provided assistance with ticket purchases.
Education
High School Diploma -
Animo Venice Charter High School
Venice, CA06-2020
Some College (No Degree) - Mechanical Engineering
Santa Monica College
Santa Monica, CASome College (No Degree) - Mechanical Engineering
El Camino College
Torrance, CASkills
- Service operation management
- Team coordination
- Customer relationship management
- Staff training
- Safety compliance
- Inventory management
- Problem solving
- Time management
- Technology adoption
- Staff training and development
- Multitasking Abilities
Accomplishments
- Police cadet
Certification
- CPR/AED/First Aid certification
Languages
Spanish
Full Professional
Timeline
Service Center Manager
Valvoline Instant Oil Change
05.2022 - Current
Box Office Employee
Cinemark
05.2021 - 04.2022
High School Diploma -
Animo Venice Charter High School
Some College (No Degree) - Mechanical Engineering
Santa Monica College
Some College (No Degree) - Mechanical Engineering
El Camino College