Isis Flores
San Diego
Summary
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Patient Service Specialist
Scripps Clinic Urgent Care
01.2017 - 06.2025
- Facilitated patient appointment scheduling and managed front desk operations to enhance patient experience.
- Coordinated communication between patients and healthcare providers to ensure timely information flow.
- Streamlined patient registration processes, improving accuracy and reducing wait times.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Medical Assistant
Scripps Clinic Urgent Care
10.2005 - 01.2017
- Administered patient care procedures, ensuring comfort and compliance with medical protocols.
- Conducted routine diagnostic tests, accurately recording results for physician review and treatment planning.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Educated patients on medication usage and health maintenance, enhancing understanding of treatment plans.
- Knowledge of medical terminology.
Education
Certificate - Medical Assistant
Maric College
San Diego, CA06-1998
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Phlebotomy
- Immunization administration
- BLS Certified
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Scripps Clinic Urgent Care
01.2017 - 06.2025
Medical Assistant
Scripps Clinic Urgent Care
10.2005 - 01.2017
Certificate - Medical Assistant
Maric College
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