Isis Bootland
Charlton,ON
Summary
Seasoned Owner/Operator at Oakrun Farm Bakery, adept in operations management and relationship building, significantly enhanced customer satisfaction through strategic planning and efficient process streamlining. Expert in personnel management and operational reporting, achieving notable cost reductions and fostering strong supplier partnerships for competitive service delivery.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Oakrun Farm Bakery
04.2011 - 09.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Owner/operator
Price Chopper
04.2000 - 09.2010
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Education
High School Diploma -
Westwood High School
Mississauga, ON06.1974
Skills
Operations Management
Documentation And Reporting
Hiring
Business Planning
Staff Training and Development
Sales negotiation
Personnel Management
Staffing
Operations Oversight
Negotiation
Strategic Planning
Payroll Processing
Human Resources
Relationship Management
Financial Analysis
Operational Reporting
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Owner/Operator
Oakrun Farm Bakery
04.2011 - 09.2022
Owner/operator
Price Chopper
04.2000 - 09.2010
High School Diploma -
Westwood High School
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