Isioma Emeri
Holland Landing,Canada
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
COMMUNICATIONS & PROJECT COORDINATION ASSISTANT - INTERN
The Centre of Forensic Sciences
Toronto, Canada
01.2025 - 04.2025
- Developed accessibility-focused training materials, including a one-pager infographic on meeting e-learning accessibility requirements using Canva and PowerPoint.
- Created instructor guidelines and external user guides to improve navigation of the organization's online training platform.
- Produced a flowchart to visually map course stages and developed accessible descriptive transcripts for tutorial videos.
- Assisted in creating and updating courses and quizzes on the e-learning platform to enhance user engagement and compliance.
CUSTOMER SERVICE REPRESENTATIVE
Exceptional Virtual Services with ARISE: Intuit QuickBooks Online
06.2022 - 07.2024
- Handled 200+ billing and service inquiries, applying procedural chargeback processes to resolve issues efficiently.
- Provided accurate product and promotional information to 500+ customer inquiries, supporting informed decision-making.
- Increased customer satisfaction by 20% through timely resolution of complaints and effective troubleshooting.
- Reduced system downtime by 30% by resolving website and system errors, improving overall user experience.
- Referred unresolved issues to designated departments with actionable recommendations, improving resolution speed by 15%.
CASHIER
Browns shoe Company
NewMarket, Canada
09.2022 - 12.2022
- Processed customer transactions, managed refunds/exchanges, and packaged online orders.
- Updated pricing and restocked display shelves to maintain inventory accuracy and visual merchandising standards.
Education
BACHELOR OF COMMERCE - INTERNATIONAL BUSINESS MANAGEMENT
Seneca Polytechnic
Core Courses - PROJECT MANAGEMENT
Seneca Polytechnic
Core Courses - BUSINESS PROCESS
Seneca Polytechnic
Core Courses - INTERNATIONAL CONSULTING
Seneca Polytechnic
Skills
- Ability to Multitask
- Ability to work in a team
- Customer Service/Relationship Manager
- Communication Skills
- Adaptability
- Fast Learner
- Team leadership
- Critical thinking and problem solving
- Effective Time Management
- Ability to Work Under Pressure
- Microsoft Office Tools (Outlook, Word, Excel, Access, PowerPoint, Project, and Pivot Tables)
- QuickBooks Online/Salesforce lightning
- SAP ERP/SAP Analytics Cloud
- Work Breakdown Structure (WBS)
- Advance Analytical Thinking Skill
- Problem Solving
- Canva
Certification
- PMI PROJECT MANAGEMENT READY, 04/25 - Present, Project Management Institute
- ASSOCIATE MEMBER, 10/21 - Present, CIM/Chartered Managers Canada
Volunteer Experience
RESEARCH ANALYST, INCLUSIVITY INSTITUTE FOR BETTER DATA, 04/24, 06/24, Conducted research for the Spatial Equity Impact Initiative using company databases., Authored literature reviews on Economic Opportunities and the Digital Divide., Developed a research proposal on equity, inclusivity, and representation in healthcare using data-driven methodologies.
Timeline
COMMUNICATIONS & PROJECT COORDINATION ASSISTANT - INTERN
The Centre of Forensic Sciences
01.2025 - 04.2025
CASHIER
Browns shoe Company
09.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Exceptional Virtual Services with ARISE: Intuit QuickBooks Online
06.2022 - 07.2024
BACHELOR OF COMMERCE - INTERNATIONAL BUSINESS MANAGEMENT
Seneca Polytechnic
Core Courses - PROJECT MANAGEMENT
Seneca Polytechnic
Core Courses - BUSINESS PROCESS
Seneca Polytechnic
Core Courses - INTERNATIONAL CONSULTING
Seneca Polytechnic