Isiah Zepeda
Long Beach
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
Chalice Collectibles, Lakewood CA
06.2024 - 07.2025
- Provided knowledgeable and enthusiastic customer service in a retail environment specializing in collectibles
- Assisted customers in locating and selecting items, offering recommendations based on product knowledge and current market trends.
- Processed sales transactions, returns, and exchanges accurately using a point-of-sale (POS) system.
- Handled inventory management, including restocking shelves, organizing displays, and performing regular stock checks.
- Maintained store cleanliness and ensured merchandise was presented in a visually appealing manner.
- Built and maintained relationships with regular customers and collectors, fostering a welcoming and engaging store environment.
Retail Clerk
Aimbridge Hospitality, Long Beach CA
07.2023 - 05.2024
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Ensured pricing accuracy on store displays and signage.
- Performed daily opening and closing duties such as balancing cash drawers.
- Maintained cleanliness of the sales floor and stockroom areas.
- Informed customers about available payment options such as credit cards or checks.
- Operated a cash register to process customer payments.
Fast Food Worker
Dunkin' Donuts
12.2021 - 05.2022
- Prepared food and beverages according to standardized recipes and quality guidelines.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of workstations, enhancing operational efficiency.
- Assisted in training new employees on procedures and best practices for customer service.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
High School Diploma -
Downey High School
Downey, CA06-2019
Associate of Arts - Sociology
Long Beach City College
Long Beach, CA06-2026
Skills
- Community Service
- Team Collaboration
- Emotional Awareness
- Organizational Skills
- Positive Team Player
- Reliable and Punctual
- Listening Skills
- Customer Assistance
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Chalice Collectibles, Lakewood CA
06.2024 - 07.2025
Retail Clerk
Aimbridge Hospitality, Long Beach CA
07.2023 - 05.2024
Fast Food Worker
Dunkin' Donuts
12.2021 - 05.2022
High School Diploma -
Downey High School
Associate of Arts - Sociology
Long Beach City College