Isiah Christodoulou
Shift Manager
Toronto,Ontario
Summary
Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Shift Manager
JOEY Restaurant Group
06.2022 - Current
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time
Server
JOEY Restaurant Group
09.2021 - 06.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Associate
Footlocker
05.2018 - 10.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase
Education
Diploma - Business Administration - Marketing
Seneca College of Applied Arts And Technology
Toronto, ON12.2023
High School Diploma -
Don Mills Collegiate Institute
Toronto, ON09.2020
Skills
Analytical problem solver
Coaching and mentoring
Sales trends
Excellent people skills
Adapt to diverse groups
Sales training
Proficient in MS Office
Effective Communication Skills
Upselling
Goal-Oriented
Proficient in Excel
Certification
Smart Serve Certified
Timeline
OMVIC License
04-2024
Shift Manager
JOEY Restaurant Group
06.2022 - Current
Licensed Mortgage Agent
02-2022
Server
JOEY Restaurant Group
09.2021 - 06.2022
Smart Serve Certified
09-2021
Canadian Basic Drone License
03-2020
Sales Associate
Footlocker
05.2018 - 10.2021
Diploma - Business Administration - Marketing
Seneca College of Applied Arts And Technology
High School Diploma -
Don Mills Collegiate Institute