Isi Ogunsola
Account Manager
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Red River Co-op
01.2024 - Current
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
Account Manager
MTN
03.2022 - 11.2023
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Assistant Account Manager
Arik Airline
03.2016 - 02.2022
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
- Managed client relationships, resulting in increased retention and loyalty.
- Facilitated client onboarding processes, creating seamless transitions into new account partnerships.
- Collaborated with sales teams to identify upselling opportunities and grow revenue.
- Supported senior account managers in developing long-term strategies aimed at growing existing client portfolios.
- Anticipated clients' needs by staying in touch on regular basis.
- Met with average of 50 clients per week consistently, resulting in 25% client retention rate.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Specialist
Arik Airline
09.2010 - 11.2016
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Reduced response time for customer inquiries by streamlining communication processes.
- Maintained and managed customer files and databases.
Education
Bachelor of Science - Accounting
University of Benin
Edo State, Nigeria 03.2005 - 2008.09
Skills
Lead Development
Timeline
Member Service Representative
Red River Co-op
01.2024 - Current
Account Manager
MTN
03.2022 - 11.2023
Assistant Account Manager
Arik Airline
03.2016 - 02.2022
Customer Service Specialist
Arik Airline
09.2010 - 11.2016
Bachelor of Science - Accounting
University of Benin
03.2005 - 2008.09
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