Isi Ogunsola
Account Manager
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Red River Co-op
01.2024 - Current
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
Account Manager
MTN
03.2022 - 11.2023
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Assistant Account Manager
Arik Airline
03.2016 - 02.2022
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
- Managed client relationships, resulting in increased retention and loyalty.
- Facilitated client onboarding processes, creating seamless transitions into new account partnerships.
- Collaborated with sales teams to identify upselling opportunities and grow revenue.
- Supported senior account managers in developing long-term strategies aimed at growing existing client portfolios.
- Anticipated clients' needs by staying in touch on regular basis.
- Met with average of 50 clients per week consistently, resulting in 25% client retention rate.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Specialist
Arik Airline
09.2010 - 11.2016
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Reduced response time for customer inquiries by streamlining communication processes.
- Maintained and managed customer files and databases.
Education
Bachelor of Science - Accounting
University of Benin
Edo State, Nigeria 03.2005 - 09.2008
Skills
Lead Development
Sales Analysis
Market forecasting
Team Training
Revenue Generation
Account Servicing
Account Management
Customer Service
CRM proficiency
Customer rapport
Account servicing skills
Database Management
Timeline
Member Service Representative
Red River Co-op
01.2024 - Current
Account Manager
MTN
03.2022 - 11.2023
Assistant Account Manager
Arik Airline
03.2016 - 02.2022
Customer Service Specialist
Arik Airline
09.2010 - 11.2016
Bachelor of Science - Accounting
University of Benin
03.2005 - 09.2008