Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Imiefoh Isi Josephine

London,ON

Summary

Dedicated Customer Service Representative with extensive experience in providing exceptional service and support in government-regulated environments. Highly skilled in addressing customer inquiries, resolving issues, and ensuring compliance with official policies and procedures. Known for delivering high customer satisfaction through effective communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Care Worker

Rockgarden Homecare Agency
01.2022 - 04.2024
  • Delivered efficient, client-centered, and trauma-informed care, assisting clients with activities of daily living such as bathing, dressing, and meal preparation
  • Sweeping, mopping, vacuuming, dusting, and wiping down surfaces to maintain a clean environment
  • Restocking bathroom supplies, such as soap, paper towels, and toilet paper as needed
  • Delivered a genuine and compassionate support to community members
  • Assisted with the maintenance of personal hygiene for clients by helping with laundry and changing bed linens
  • Provided coverage for colleagues during absences, ensuring continuity of client care.

Customer Service

IMT Majestic
01.2018 - 11.2021
  • Resolved and assist customers with queries, complaints and purchases
  • Delivered outstanding customer service by providing detailed product and service information, resolving customer issues with precision and efficiency
  • Contributed to the team's success by supporting daily operations, maintaining up-to-date knowledge of all services offered
  • Actively collaborated with team members to improve service delivery and customer engagement
  • Handled repetitive data entry duties and managed customer databases adeptly
  • Managed front desk operations, including maintenance of a clean and organized workspace.

Education

Bachelor Of Science - Curriculum and Instruction (Biology Education)

Ambrose Ali University
Ekpoma, Edo
10.2010

Skills

  • Strong set of leadership skills, including team leadership and operation management
  • Effectively communicate information, and minimize misunderstandings
  • Proficient in Microsoft office, Excel and PowerPoint presentation
  • Versatile and proven adaptability and strong work ethic
  • Excellent time management and multi-tasking skills
  • Ability to assess client needs and provide excellent client services

Languages

English
Elementary

Timeline

Care Worker

Rockgarden Homecare Agency
01.2022 - 04.2024

Customer Service

IMT Majestic
01.2018 - 11.2021

Bachelor Of Science - Curriculum and Instruction (Biology Education)

Ambrose Ali University

Similar Profiles

CREATE PROFILE
Imiefoh Isi Josephine