Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Reference numbers
Timeline
Generic

Isi Esele

Toronto,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Volunteer

KICCTORONTO
10.2023 - 12.2023
  • Enhanced community engagement by organizing and leading outreach events.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Provided guidance on menu selection, decorating ideas, music selection. to ensure the perfect atmosphere for each event.
  • Organized event facility, food and beverage selections and audio-visual arrangements.

Call Center Representative

One Contact Incorporation
04.2022 - 09.2023
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
  • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience

Education

Bachelor of Science - Mental Health And Addictions

University of Toronto
Toronto, ON
11.2025

Skills

  • Computer Skills
  • Telephone Etiquette
  • Volunteer Recruitment
  • Clerical Support
  • Flexible Schedule
  • Recordkeeping
  • Product Promotion
  • Positive Attitude
  • Feedback Acceptance
  • Effective Communication
  • Time Management
  • Service Sales
  • Telephone Etiquette

Accomplishments

  • Honor rolls, Bronte College, Mississauga 2020
  • Received a certificate of appreciation at KICC TORONTO
  • Received diploma, Bronte College, 2020

Languages

English

Reference numbers

  • (416) 906-8218 (ONE CONTACT INCORPORATION)
  • (647) 370-4920 (KICC TORONTO)

Timeline

Volunteer

KICCTORONTO
10.2023 - 12.2023

Call Center Representative

One Contact Incorporation
04.2022 - 09.2023

Bachelor of Science - Mental Health And Addictions

University of Toronto

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Isi Esele