Ishwor Kunwar
Kathmandu,Bagmati State-03 , Nepal
Summary
With over 8-years experience in hospitality management,I have excellent reputation in customer service and team leadership while ensuring exceptional dining experience for all the guests. However, I am eager to learn and expand my career further in the business, I am genuinely passionate about improving customer satisfactions and their experience and overall profiting the organization.
Overview
10
10
years of professional experience
Work History
Manager (F&B and Purchase)
Bagaicha Resturant
Baluwtar,Kathmandu
04.2023 - Current
- Research the market for pricing.
- Oversee the day to day operation of F&B department.
- Ensure all necessary stocks and inventories are maintained.
- Keep the track and record inventories and stock level.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Controlled costs to keep business operating within budget and increase profits.
Supervisor
Sumeru Cafe (By Tridarsan Cafe At Sumeru Hospital)
Pulchowk,Lalitpur
01.2023 - 03.2023
- Designed the seatings and setting up th coffee bar
- Managed the staff scheduling and proficiently maintained excellent service to the client.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Systematically handled the daily operations of the business including cleanliness, performance and quality check.
Supervisor
Tridarsan Cafe
Pharping,Kathmandu
02.2021 - 12.2022
- Provide the Barista and hospitality training to the freshers and interns.
- Successfully managed the inventory and communicated the details with the director.
- Maintained current knowledge of store promotion and highlighted the sales to customers.
Restaurant Waiter/Shift Supervisor
Pho 99 Vietnamese Restaurant
Dhobighat,Lalitpur
03.2017 - 12.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Trained new servers on restaurant policies and procedures.
Barista
Himalayan Java Coffee
Jawalakhel,Lalitpur
02.2017 - 10.2017
- Maintained a clean and organized workspace for optimal productivity and safety. Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
Trainee
Hyatt Regency
Kathmandu
10.2014 - 05.2015
- Completed 8-months management training program and part time career staff. Promoted from host to waiter for efficiency.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
School Leaving Certificate -
Nirmal Secondary School
Pulchowk,LalitpurHigh School Diploma -
Pinnacle Academy College
Lagankhel,LalitpurSkills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Management
- Computer Skills
- Hiring and Training
- Shift Scheduling
- Budget Management
- Quick learner with efficiency
- Excellent communication and interpersonal skill
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Elementary
Timeline
Manager (F&B and Purchase)
Bagaicha Resturant
04.2023 - Current
Supervisor
Sumeru Cafe (By Tridarsan Cafe At Sumeru Hospital)
01.2023 - 03.2023
Supervisor
Tridarsan Cafe
02.2021 - 12.2022
Restaurant Waiter/Shift Supervisor
Pho 99 Vietnamese Restaurant
03.2017 - 12.2021
Barista
Himalayan Java Coffee
02.2017 - 10.2017
Trainee
Hyatt Regency
10.2014 - 05.2015
School Leaving Certificate -
Nirmal Secondary School
High School Diploma -
Pinnacle Academy College