Ishwinder Sharma
Hamilton,ON
Summary
Dynamic professional with extensive experience in customer service and project management at Esso On the Run. Proven ability to enhance sales through effective communication and employee training. Skilled in database management and data analysis, consistently delivering results while fostering team collaboration and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Support Associate
Esso On the Run
Milton, ON
06.2022 - Current
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints.
- Monitored stock levels and placed orders as necessary to maintain adequate supplies of products.
- Operated cash registers to process payments from customers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Issued receipts, refunds, credits or change due to customers.
Security Guard (Part Time)
Tone-Gar Security Services
02.2022 - 06.2022
- Conducted daily security patrols of assigned areas.
- Reviewed security logs to ensure proper documentation was maintained.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
Assistant HR
Master Tara Singh Memorial Collegiate Sr. Sec. Public School
05.2018 - 11.2020
- Screening telephone calls, scheduling interviews and conducting research to locate potential job candidates.
- Searching resumes and assisting with planning new employee orientations.
- Compiling materials and maintaining employee database records
Associate Counselor
Touchstone
06.2017 - 04.2018
- Meeting with prospective and extant clients to gauge which services they require.
- Keeping up-to-date with alterations to immigration laws.
- Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
Education
AEC / DEP or Skilled Trade Certificate - Hospitality Management
Conestoga college
Kitchener, ON, Canada04.2025
AEC / DEP or Skilled Trade Certificate - Business
Conestoga college
Canada05.2022
Master's Degree - Business Administration
Guru Nanak Dev Engineering College
Ludhiana, PunjabBachelor's Degree - Business Administration
Guru Nanak Girls College
Ludhiana, PunjabSkills
- Customer service
- Project management
- Team building
- Database management
- Data analysis
- Employee training
- Sales techniques
Certification
- Certified Smart serve Certification
- Security License
Smart serve
I have done My Smart Serve certification while I was doing my Hospitality Course in Conestoga College.
Skills
- Customer service
- Project management
- Team building
- Database management
- Cash handling
- Sales techniques
Timeline
Retail Support Associate
Esso On the Run
06.2022 - Current
Security Guard (Part Time)
Tone-Gar Security Services
02.2022 - 06.2022
Assistant HR
Master Tara Singh Memorial Collegiate Sr. Sec. Public School
05.2018 - 11.2020
Associate Counselor
Touchstone
06.2017 - 04.2018
AEC / DEP or Skilled Trade Certificate - Hospitality Management
Conestoga college
AEC / DEP or Skilled Trade Certificate - Business
Conestoga college
Master's Degree - Business Administration
Guru Nanak Dev Engineering College
Bachelor's Degree - Business Administration
Guru Nanak Girls College
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