Summary
Overview
Work History
Education
Skills
Timeline
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Ishveen Kaur

Mississauga,ON

Summary

Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.

Overview

4
4
years of professional experience

Work History

Front of House Supervisor

Boston Pizza
07.2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Monitored expenditures to mitigate the risk of overages.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Delegated high volumes of work to empower the team, build trust, and assist with professional development.
  • Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
  • Managed dining and bar costs by conducting weekly depletion analysis.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Spearheaded daily social media presence to engage with customers and expand customer base.
  • Created weekly baselines to encourage sales and upselling amongst the team members.

Sales Associate

Forever 21
04.2019 - 11.2019
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by 10% by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Solved customer challenges by offering relevant products and services.

Education

BBA - Project Management

Yorkville University
Concord, ON
12.2021

Skills

  • Training and Development
  • Stock Control
  • Teamwork and Collaboration
  • Operational Reporting
  • Hospitality Management
  • POS Systems Operations
  • Service Quality Standards Evaluation
  • Staff Supervision
  • Quality Control
  • Food Costs
  • Labor and Overhead Cost Estimation
  • Cash Handling

Timeline

Front of House Supervisor

Boston Pizza
07.2019 - Current

Sales Associate

Forever 21
04.2019 - 11.2019

BBA - Project Management

Yorkville University

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Ishveen Kaur