Summary
Overview
Work History
Education
Skills
Certification
Travelling
Languages
Timeline
Generic

Ishu Sharma

Victoria,BC

Summary

Hardworking and passionate job seeker with strong organizational skills. Creative hospitality and travel industry professionals with a wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ground Service Agent

Indigo Airlines
06.2021 - 10.2021
  • Upheld company standards of excellence by consistently delivering outstanding customer service and maintaining a professional appearance while on duty.
  • Increased overall operational efficiency through continuous improvement efforts and proactive problem-solving abilities.
  • Improved ground service efficiency by streamlining baggage handling procedures and coordinating with team members.

Security Supervisor

Elements Casino
06.2023 - Current
  • Assisted with investigations into reported incidents, gathering evidence, and providing detailed reports for review by management or law enforcement officials when required.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Identified issues, analyzed information and provided solutions to problems.

Sandwich Artist

Subway
01.2023 - 12.2023
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Properly label and store food and fresh ingredients in a cooler or freezer to optimize freshness.
  • Assisted customers in choosing menu items by providing food-complementing information.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Floor Staff Member

Liquor Store
03.2023 - 07.2023
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with inquiries, locating products, and making informed recommendations to meet their needs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Education

Post-Baccalaureate Diploma - Applied Tourism And Hospitality Management

Camosun College
08.2024

Bachelor of Science - Hospitality And Tourism Management

Chandigarh University
Chandigarh, India
05.2021

Skills

  • Security officer development
  • Team Leadership
  • Staff Performance Assessments
  • Team Collaboration
  • Punctuality
  • Risk Assessment

Certification

  • serving it right 2026
  • Serve it right 2025
  • Gaming security officer (GSO) 2025
  • Cargo handling certification

Travelling

  • Capturing the beauty of different landscapes, cultures, and experiences through photography is a popular travel hobby.
  • Exploring nature trails, mountains, or unique terrain can be both a fitness activity and a way to experience the outdoors.
  • When traveling to places with different languages, learning basic phrases or even becoming fluent in the local language can enhance the travel experience.

Languages

English
Hindi
Punjabi

Timeline

Security Supervisor

Elements Casino
06.2023 - Current

Floor Staff Member

Liquor Store
03.2023 - 07.2023

Sandwich Artist

Subway
01.2023 - 12.2023

Ground Service Agent

Indigo Airlines
06.2021 - 10.2021

Post-Baccalaureate Diploma - Applied Tourism And Hospitality Management

Camosun College

Bachelor of Science - Hospitality And Tourism Management

Chandigarh University

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Ishu Sharma