Ishu Rana
Ottawa,Canada
Summary
Highly motivated and customer-focused professional with a Master of Commerce (M.Com) degree and a diploma in Brand Management. Over three years of experience in customer service, accounting, and financial transaction processing, with a proven track record of delivering exceptional service, exceeding sales targets, and ensuring accuracy in financial operations. Skilled in data analysis, project management, and process improvement, with strong communication abilities and problem-solving skills. Known for attention to detail, adaptability, and dedication to achieving team objectives, eager to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate and Cashier
Petro-Canada
06.2023 - Current
- Processed transactions accurately using POS systems, minimizing errors.
- Conducted stock checks and supported inventory reordering.
- Assisted a high volume of customers daily with a positive attitude, ensuring satisfaction.
- Handled complaints professionally, resulting in positive feedback.
- Answered customer calls promptly to reduce wait times.
- Engaged customers, resolved inquiries, and enhanced satisfaction through effective communication.
- Exceeded sales targets by promoting products with personalized recommendations.
- Resolved complaints and escalated complex issues when necessary.
- Managed daily operations, balanced registers, and ensured safety compliance.
Accountant
Gurukul Academy
09.2020 - 12.2022
- Prepared financial reports like balance sheets, income statements, and cash flow
- Ensured compliance with accounting standards and maintained accurate records
- Assisted in annual budgeting, tracking variances and forecasting financials
- Processed student fees, tracked dues, and generated timely invoices
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Brand Management -
Algonquin College
Ottawa, ON09-2024
Master of Commerce (M.com) -
Kurukshetra University
Haryana, India06-2020
Bachelor of Commerce (B.com) -
Kurukshetra University
Haryana, India06-2018
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Cash Handling
- Financial Transaction Processing
- Effective Communication
- Accounts Payable/Receivable Management
- POS Systems Operation
- Customer Service Excellence
- Problem Solving
- Financial Product Knowledge
- Digital Literacy
- Accountability & Teamwork
Accomplishments
- Earned Dean's List honours at Algonquin College for outstanding performance in the Brand Management program.
- Volunteer Team Leader at College Job Fair, overseeing event logistics and fostering a conducive environment for job seekers.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Associate and Cashier
Petro-Canada
06.2023 - Current
Accountant
Gurukul Academy
09.2020 - 12.2022
Brand Management -
Algonquin College
Master of Commerce (M.com) -
Kurukshetra University
Bachelor of Commerce (B.com) -
Kurukshetra University
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