Ishtjyot Kaur
Mississauga,ON
Overview
17
17
years of professional experience
Work History
Operation Manger - Daily Operations & Logistics
P & D Freight lines
01.2022 - Current
- Ensure Management and employee's full understanding of business needs, tracking progress towards goals
- Engage in high level negotiation to ensure the maximum profit score for company
- Maintaining healthy relations with the 3PL companies and the warehouse for the smooth functioning
- Direct advertising, marketing and sales program, including allocating resources towards customer service
- Recruit, train and supervise staff
- Arrange for shipping documentation and the tracking and tracing of goods in transit
- Ensure transport compliance with regulations
- Establish and implement policies and standards for the transportation and storage of goods
- Monitor a company's or department's performance, prepare reports for senior management, and plan for changes to schedules and policies
- Negotiate for services and preferential rates with brokers and partnered logistic companies
- Oversee the scheduling and dispatching of vehicles and goods
- Oversee the setting of transportation service rates and monitor revenue
- Plan, organize, direct, control and evaluate daily operations.
Logistics Manager - Logistics and Sales
TRANS-MAX
02.2021 - 01.2022
- Ensure the efficient operation, utilization and allocation of transportation resources
- Ensure the safe, efficient and timely delivery of fuel and lubricant orders to customers
- Receive customer orders and schedule drivers and vehicles to deliver shipments
- Ensure orders are safely loaded and documented before dispatch
- Chart routes taken by drivers and modified predetermined routes as required
- Monitor transportation costs and impact on customer delivery charges
- Negotiate delivery rates with customers
- Keep customers apprised of delivery schedule
- Plan pickup and delivery of orders in ways to minimize cost and increase efficiency
- Document and resolve any issues related to late deliveries and customer complaints
- Respond to calls from customers and drivers
- Maintain dispatch log to record all details of pickup and delivery orders (i.e., customers' orders, drivers' information, haulage charge, expenses, freight, and inventory)
- Maintain excellent working relationship with drivers
- Supervise day-to-day operations of ANCASTER locations to ensure all tasks are conducted correctly and efficiently (i.e., fuel delivery, cardlock systems, daily reports, site cleanliness, etc.)
- Assist the President in developing Trans-Max's operational budget and manage monthly expenses and revenues to meet budget and profit goals
- Identify and address performance/business opportunities and challenges
- Work with team in developing and analyzing monthly sales reports
- Manage all facets of fuel, lubricant, and related product inventory requirements
- Support team members in building long-term customer and vendor relationships
- Coordinate truck maintenance to ensure the fleet is always following provincial regulations
- Learn about new products and develop product knowledge to assist customers with purchases.
Project Coordinator - New construction and Site procurement
Mayfield Arcadeium Holdings Ltd
03.2020 - 01.2021
- Collaborate with internal and external partners including heavy civil construction, sales, equipment & truck fleets, and other operations personnel to optimize the use of resources and fulfill customer orders
- Build the structure that creates unmatched customer service for all interactions (internal & external)
- Ensure optimization, efficiency and financial accountability through advanced logistics administration and performance measurement systems
- Implement and manage a scalable and sustainable work environment to meet the needs of our growing organization
- Identifying project risks and proposing solutions
- Coordinating the order and delivery of materials to job sites
- Managing a team of 10 project managers
- Facilitating site planning meetings
- Tracking company resource usage
- Dispatching subcontractors and equipment
- Measuring and managing client satisfaction
- Facilitating weekly operations meetings
- Coordinating equipment maintenance
- Keeping track of vendor pricing
- Schedule and Draft minutes of Meetings at the site and office
- Assisting in applying for Inspection, Permit and dealing with the city.
Operations Manager - Daily Operations and Customer Fulfillment
Hyatt Hotels
08.2016 - 02.2019
- Maximizing the profitability of the hotel by providing an outstanding quality of service to guests
- Developed and implemented new procedures and policies, resulting in a 25% increase in guest satisfaction scores
- Coordinated with the Rooms Manager to conduct annual reviews promptly, resulting in a more structured performance review process
- Oversaw the daily operations of a 300-room hotel, achieving an average occupancy rate of 90%
- Ensuring that SOPs are updated when changes occur
- Developing sales strategies and action plans
- Recruiting, hiring and training all sales personnel
- Assisting in putting together hotel emergency procedures
- Acquiring and developing new business accounts
- Creating hotel awareness through marketing campaigns
- Controlling the sales budget
- Observing the market and identifying trends.
Operation Manager - Travel and Tourism
Travel Architect
11.2011 - 04.2016
- Partner with Operations Analysts and Finance on travel billing, BTA and V-Pay cards, direct billing, bill back, etc
- To ensure seamless traveler interface and appropriate account coding
- Work in close collaboration with Operations Analysts, Finance and FP&A global consolidated reporting, savings analysis, data integrations and ad hoc requests
- Manage total cost of ownership for Travel Operations
- Responsible for training and communication of travel program initiatives in close collaboration with Strategic Sourcing & Procurement Manager
- Manage traveler safety program with Risk Management, Security and Talent teams
- Manages 'Managed Travel Program' for all company employees
- Ensures cost-effective domestic and international travel itineraries, lodgings, and car rentals
- Negotiates and interacts with vendors in the car, hotel and air industry.
Assistant Manager
11.2007 - 03.2012
- Prepare cost-effective worldwide travel plans
- Handle all telephone and walk-in inquiries
- Applying visas for customers travelling worldwide for vacations
- Responsible for hotel booking and rental car reservations Outbound & Inbound
- Responsible for travel arrangements such as air tickets, hotel bookings, and local transportation, etc
- Knowledge of Different Air Ticket CRS
- Develop publications, brochures, and promotional literature.
Timeline
Operation Manger - Daily Operations & Logistics
P & D Freight lines
01.2022 - Current
Logistics Manager - Logistics and Sales
TRANS-MAX
02.2021 - 01.2022
Project Coordinator - New construction and Site procurement
Mayfield Arcadeium Holdings Ltd
03.2020 - 01.2021
Operations Manager - Daily Operations and Customer Fulfillment
Hyatt Hotels
08.2016 - 02.2019
Operation Manager - Travel and Tourism
Travel Architect
11.2011 - 04.2016
Assistant Manager
11.2007 - 03.2012