Ensure Management and employee's full understanding of business needs, tracking progress towards goals
Engage in high level negotiation to ensure the maximum profit score for company
Maintaining healthy relations with the 3PL companies and the warehouse for the smooth functioning
Direct advertising, marketing and sales program, including allocating resources towards customer service
Recruit, train and supervise staff
Arrange for shipping documentation and the tracking and tracing of goods in transit
Ensure transport compliance with regulations
Establish and implement policies and standards for the transportation and storage of goods
Monitor a company's or department's performance, prepare reports for senior management, and plan for changes to schedules and policies
Negotiate for services and preferential rates with brokers and partnered logistic companies
Oversee the scheduling and dispatching of vehicles and goods
Oversee the setting of transportation service rates and monitor revenue
Plan, organize, direct, control and evaluate daily operations.
Logistics Manager - Logistics and Sales
TRANS-MAX
02.2021 - 01.2022
Ensure the efficient operation, utilization and allocation of transportation resources
Ensure the safe, efficient and timely delivery of fuel and lubricant orders to customers
Receive customer orders and schedule drivers and vehicles to deliver shipments
Ensure orders are safely loaded and documented before dispatch
Chart routes taken by drivers and modified predetermined routes as required
Monitor transportation costs and impact on customer delivery charges
Negotiate delivery rates with customers
Keep customers apprised of delivery schedule
Plan pickup and delivery of orders in ways to minimize cost and increase efficiency
Document and resolve any issues related to late deliveries and customer complaints
Respond to calls from customers and drivers
Maintain dispatch log to record all details of pickup and delivery orders (i.e., customers' orders, drivers' information, haulage charge, expenses, freight, and inventory)
Maintain excellent working relationship with drivers
Supervise day-to-day operations of ANCASTER locations to ensure all tasks are conducted correctly and efficiently (i.e., fuel delivery, cardlock systems, daily reports, site cleanliness, etc.)
Assist the President in developing Trans-Max's operational budget and manage monthly expenses and revenues to meet budget and profit goals
Identify and address performance/business opportunities and challenges
Work with team in developing and analyzing monthly sales reports
Manage all facets of fuel, lubricant, and related product inventory requirements
Support team members in building long-term customer and vendor relationships
Coordinate truck maintenance to ensure the fleet is always following provincial regulations
Learn about new products and develop product knowledge to assist customers with purchases.
Project Coordinator - New construction and Site procurement
Mayfield Arcadeium Holdings Ltd
03.2020 - 01.2021
Collaborate with internal and external partners including heavy civil construction, sales, equipment & truck fleets, and other operations personnel to optimize the use of resources and fulfill customer orders
Build the structure that creates unmatched customer service for all interactions (internal & external)
Ensure optimization, efficiency and financial accountability through advanced logistics administration and performance measurement systems
Implement and manage a scalable and sustainable work environment to meet the needs of our growing organization
Identifying project risks and proposing solutions
Coordinating the order and delivery of materials to job sites
Managing a team of 10 project managers
Facilitating site planning meetings
Tracking company resource usage
Dispatching subcontractors and equipment
Measuring and managing client satisfaction
Facilitating weekly operations meetings
Coordinating equipment maintenance
Keeping track of vendor pricing
Schedule and Draft minutes of Meetings at the site and office
Assisting in applying for Inspection, Permit and dealing with the city.
Operations Manager - Daily Operations and Customer Fulfillment
Hyatt Hotels
08.2016 - 02.2019
Maximizing the profitability of the hotel by providing an outstanding quality of service to guests
Developed and implemented new procedures and policies, resulting in a 25% increase in guest satisfaction scores
Coordinated with the Rooms Manager to conduct annual reviews promptly, resulting in a more structured performance review process
Oversaw the daily operations of a 300-room hotel, achieving an average occupancy rate of 90%
Ensuring that SOPs are updated when changes occur
Developing sales strategies and action plans
Recruiting, hiring and training all sales personnel
Assisting in putting together hotel emergency procedures
Acquiring and developing new business accounts
Creating hotel awareness through marketing campaigns
Controlling the sales budget
Observing the market and identifying trends.
Operation Manager - Travel and Tourism
Travel Architect
11.2011 - 04.2016
Partner with Operations Analysts and Finance on travel billing, BTA and V-Pay cards, direct billing, bill back, etc
To ensure seamless traveler interface and appropriate account coding
Work in close collaboration with Operations Analysts, Finance and FP&A global consolidated reporting, savings analysis, data integrations and ad hoc requests
Manage total cost of ownership for Travel Operations
Responsible for training and communication of travel program initiatives in close collaboration with Strategic Sourcing & Procurement Manager
Manage traveler safety program with Risk Management, Security and Talent teams
Manages 'Managed Travel Program' for all company employees
Ensures cost-effective domestic and international travel itineraries, lodgings, and car rentals
Negotiates and interacts with vendors in the car, hotel and air industry.
Assistant Manager
11.2007 - 03.2012
Prepare cost-effective worldwide travel plans
Handle all telephone and walk-in inquiries
Applying visas for customers travelling worldwide for vacations
Responsible for hotel booking and rental car reservations Outbound & Inbound
Responsible for travel arrangements such as air tickets, hotel bookings, and local transportation, etc
Knowledge of Different Air Ticket CRS
Develop publications, brochures, and promotional literature.
Timeline
Operation Manger - Daily Operations & Logistics
P & D Freight lines
01.2022 - Current
Logistics Manager - Logistics and Sales
TRANS-MAX
02.2021 - 01.2022
Project Coordinator - New construction and Site procurement
Mayfield Arcadeium Holdings Ltd
03.2020 - 01.2021
Operations Manager - Daily Operations and Customer Fulfillment
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center
<ul><li>Manage maintenance and supply of COSIS supporting APS-4 logistics operations to meet mission requirements.</li><li>Collaborate closely with Rolling Stock BII and SKO leads to develop daily workload plans and report completed work, ensuring production goals are met.</li><li>Track and report direct and indirect labor hours by employee for mission accountability.</li><li>Lead bulk turn-in of excess serviceable items, optimizing inventory management.</li><li>Order and monitor replenishment of shortages to complete Sets, Kits, and Outfits, maintaining accuracy for over 27,000 LINS property book end items.</li><li>Support contract-related responsibilities, liaising with customers and stakeholders to ensure compliance with program goals.</li></ul> at KBR | APS-4<ul><li>Manage maintenance and supply of COSIS supporting APS-4 logistics operations to meet mission requirements.</li><li>Collaborate closely with Rolling Stock BII and SKO leads to develop daily workload plans and report completed work, ensuring production goals are met.</li><li>Track and report direct and indirect labor hours by employee for mission accountability.</li><li>Lead bulk turn-in of excess serviceable items, optimizing inventory management.</li><li>Order and monitor replenishment of shortages to complete Sets, Kits, and Outfits, maintaining accuracy for over 27,000 LINS property book end items.</li><li>Support contract-related responsibilities, liaising with customers and stakeholders to ensure compliance with program goals.</li></ul> at KBR | APS-4