Ishrat Jahan
Calgary,AB
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Data Center Technicia
IBM Cloud Object Storage
07.2023 - 03.2024
- Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Build and maintain Datacenter Infrastructure such as physical racks, power and network cables, servers, networking equipment, storage units, firewall appliances.
- Prepare new customer servers according to requested specifications in fast-paced environment.
- Monitoring and troubleshoot transactions and automated reload and provision deployment of customer servers.
- Perform scheduled maintenance on customer servers. - Provide customer support via IBM ticketing system.
- Identify, analyze and resolve customer hardware and networking problems.
- Identify and troubleshoot customer remote access issues. - Troubleshoot RAID issues.
- Support servers running Windows Server, Linux, Xenserver, VMWare.
- Perform daily audit in order to track configuration needed to prepare inventory server.
Technical Support Representative Work at Home
Alorica
09.2022 - 03.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Integrated Salesforce CRM and other customer relationship management software into support operations.
- Managed high levels of call flow and Managed 40 plus inbound and outbound calls via genesis every day.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer information into customized computer system with Citrix Workspce, Microsoft Teams to document and organize client records.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Copy & Print Centre Representative
Staples Canada
11.2021 - 08.2022
- Implemented quality control measures to check projects for accuracy and efficiency.
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
- Also creating business cards, posters, flyers, postcards, banners, invoices, notepads, and other marketing materials for businesses and customers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Ship over 25 parcel with domestic and international shipping using Fedex, DHL, and Purolator.
- Maintained records of incoming and outgoing deliveries and packages and completed necessary shipping forms.
Customer Service Representative
Canadian Tire
10.2018 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Investigated and resolved customer inquiries and complaints quickly.
Credit Card Sales Executive
JW Research
06.2018 - 10.2018
- Convey brand information to customers and respond to questions/inquiries that arise
- Responsible for daily/monthly sales target.
- Prioritize and schedule proactive calls to organization's accounts.
- Exceeded sales goals, increased revenue and facilitated sales.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Exceeded established sales goals and increased client retention.
Education
Diploma - International Business
Seneca College of Applied Arts And Technology
06.2018
Skills
- Problem-solving ability
- Taking Responsibly
- Microsoft Office expertise
- Technologically savvy
- Organizational Skills
- Network Troubleshooting
- Computer hardware troubleshooting
- Technical Support
- Teamwork and Collaboration
- Customer service
- Data entry
Timeline
Data Center Technicia
IBM Cloud Object Storage
07.2023 - 03.2024
Technical Support Representative Work at Home
Alorica
09.2022 - 03.2023
Copy & Print Centre Representative
Staples Canada
11.2021 - 08.2022
Customer Service Representative
Canadian Tire
10.2018 - 07.2021
Credit Card Sales Executive
JW Research
06.2018 - 10.2018
Diploma - International Business
Seneca College of Applied Arts And Technology
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