Ishpreet Kaur
Surrey
Summary
Trustworthy and certified Shift Manager with over 4 years of experience in transaction operations, team leadership, and customer service within high-paced environments. Recognized for strong organizational skills, operational improvements, and cash management expertise. Demonstrates a service-focused approach with the ability to build high-performing teams, adapt to unforeseen events, and maintain compliance with company standards.
Overview
5
5
years of professional experience
Work History
Certified Shift Manager
McDonalds
Burnaby
05.2021 - Current
- Demonstrate daily leadership to guide and support cashier and front-line teams across various shifts.
- Oversee and audit transactional accuracy, including handling payments via cash, cheque, credit card, direct deposit, and e-transfer.
- Use scanners, POS systems, cash registers, and computers to support accurate transactions and reporting.
- Maintain accurate tills, perform daily deposits, and complete cash counts with high rigor toward money management.
- Organize daily clerical duties including team scheduling, shift coordination, emails, and action planning.
- Support customer satisfaction through effective communication, problem resolution, and service excellence.
- Plan and execute cleaning routines for display cases, aisles, and storage areas with team involvement.
- Provide refunds, credits, and receipts while maintaining professionalism and attention to detail.
- Stay up to date with promotions and communicate key updates to the team.
- Prevent theft and loss through proactive observation and protocol enforcement.
- Collaborate effectively with head office and other store branches to ensure efficient operations.
- Support area managers with performance management, team reviews, and individual coaching.
- Foster a sales-oriented environment by building strong relationships with customers.
- Train new employees in company policies, procedures, and operational standards.
- Manage up to 15 employees at a time while ensuring labor cost efficiency, food quality, and staff safety.
Cashier
Reliance Fresh
Punjab
09.2020 - 12.2020
- Handled customer payments and inquiries with accuracy and courtesy.
- Built strong customer relationships to promote retention and satisfaction.
- Maintained displays, restocked shelves, and managed inventory as needed.
- Worked flexible hours and supported team members during busy periods.
Education
Diploma in General Education - Science
Langara College
Vancouver, BC04.2023
Skills
- Leadership & Team Building
- High Rigor Toward Cash Handling & Accuracy
- POS System & Transaction Management
- Customer Relationship Building
- Organizational & Scheduling Skills
- Performance Management & Coaching
- Theft Prevention & Compliance Auditing
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Conflict Resolution & Communication
- Display & Store Presentation Planning
- Ability to Work Under Pressure and Meet Tight Deadlines
- Strong Work Ethic, Logical Reasoning & Initiative
- Continuous Learning and Team Knowledge Transfer
- Excellent Verbal & Written Communication
Timeline
Certified Shift Manager
McDonalds
05.2021 - Current
Cashier
Reliance Fresh
09.2020 - 12.2020
Diploma in General Education - Science
Langara College