Ishpreet Kaur
Ottawa,ON
Summary
Dynamic manager with 5+ years of progressive experience with proven expertise at Tim Hortons in budget management and team leadership. Successfully optimized resource allocation and enhanced employee performance through effective training and mentoring. Committed to fostering a collaborative environment while driving service improvements and maintaining compliance with industry standards. Recognized for resolving customer complaints and elevating service quality.
Overview
6
6
years of professional experience
Work History
Manager
Tim Hortons
Ottawa, Ontario
10.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established processes to ensure efficient workflow throughout the organization.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Directed recruitment, hiring, and training of new staff members.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Ensured compliance with all applicable laws, regulations, industry standards.
Food Service Supervisor
Tim Hortons
Toronto, Ontario
09.2019 - 09.2022
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Handled customer complaints and feedback, implementing changes to improve service.
- Investigated and resolved customer complaints concerning food quality and service.
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
Education
High School Diploma -
Humber College
Toronto, ON08-2020
Skills
- Budget management
- Team leadership
- Employee training
- Performance evaluation
- Inventory management
- Customer identification
- Social media marketing
- KPI analysis
- Schedule management
- Microsoft Expert
Timeline
Manager
Tim Hortons
10.2022 - Current
Food Service Supervisor
Tim Hortons
09.2019 - 09.2022
High School Diploma -
Humber College
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