Ishpreet Kaur
Brampton,ON
Summary
Versatile HR professional with extensive experience at Tim Hortons, adept in HR policies and new employee orientation. Excelled in enhancing employee relations and customer satisfaction through innovative HR strategies and effective training programs. Demonstrated leadership in managing teams and streamlining processes for increased efficiency. Skilled in conflict resolution and maintaining positive work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR Manager
Tim Hortons
12.2022 - 09.2024
- Conducted audits for adherence to labor laws and internal policies.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations.
Training Manager
Tim Hortons
08.2022 - 11.2022
- Trained new hires to perform cross-training exercises with experienced workers.
- Implemented feedback mechanisms to capture learner experiences for continuous improvement.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Assistant Manager
Tim Hortons
07.2021 - 08.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff in order to maintain positive wok environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
Supervisor
Tim Hortons
09.2020 - 06.2021
- Increased customer satisfaction with streamlined service procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Team Member
Tim Hortons
09.2018 - 09.2020
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Post Graduate Diploma - Business
Lambton College of Applied Arts And Technology
North York12-2020
Skills
- HR policies and procedures
- New employee orientation
- Payroll and handling company's legal paperwork
- Handling JHSC and WSIB paperwork
- Training staff for the new promotional launches
- Performance management
Languages
English
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- OSHA Certified
Timeline
HR Manager
Tim Hortons
12.2022 - 09.2024
Training Manager
Tim Hortons
08.2022 - 11.2022
Assistant Manager
Tim Hortons
07.2021 - 08.2022
Supervisor
Tim Hortons
09.2020 - 06.2021
Team Member
Tim Hortons
09.2018 - 09.2020
- First Aid Certification
- ServSafe Food Handler's Certification
- OSHA Certified
Post Graduate Diploma - Business
Lambton College of Applied Arts And Technology
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