Summary
Overview
Work History
Education
Skills
SOFT SKILLS
Certification
Timeline
Generic
Ishpinder Kaur

Ishpinder Kaur

Summary

Data professional with over 5 years of experience in predictive analytics, AI/ML, and data engineering. Developed advanced analytical models that mitigated approximately $11.8 million in revenue loss through improved forecasting and data-driven decision-making. Proven track record in delivering scalable data and AI solutions while managing projects across three international locations, ensuring alignment and cross-functional collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Data Analyst (Subject Matter Expert) |

Accenture
Ottawa, Ontario
01.2024 - Current
  • AI/ML Innovation: Conceptualized and deployed a Multi-Modal RAG Intelligence Hub using LangChain, Pinecone, and Neo4j Knowledge Graphs; enabled consultants to query complex strategy decks to reduce hallucinations in pitches by 35%.
  • Support & Revenue Integrity: Engineered a global recovery framework to detect $11.8M in revenue risk; built a complex MS Forms and Power Automate pipeline that automatically triaged hacked million-dollar accounts and triggered "Best Practice" guides via Outlook.
  • Predictive Analytics: Developed a Propensity-to-Action scoring model using XGBoost and Spark to forecast advertiser budget increases, correlating consultant "solutions pitched" with 28-day and quarterly revenue deltas.
  • Strategic Enablement (SME): Served as the primary technical trainer for Meta Ads Solutions, hosting global training sessions on emerging platform updates and Generative AI integration.

Digital Marketing Strategist( Sales Analyst) |

Accenture
Ottawa, ON
10.2022 - 12.2023
  • Revenue Growth & Optimization: Partnered with enterprise clients to reinvent digital marketing strategies, utilizing performance analytics to optimize targeting and improve overall campaign ROI and conversions.
  • Managed diverse portfolio of advertisers, conducted deep-dive analyses, and delivered data-backed "Next Best Action" recommendations to maximize revenue lifts.
  • Consultative Sales & Strategy: Led outbound and scheduled strategic consultations for Meta advertisers, analyzing complex campaign performance metrics to pitch tailored growth solutions and drive budget increases.
  • Translated technical platform updates into actionable business value for clients, bridging the gap between Meta's tools and advertisers' commercial goals.
  • Mentored new hires by designing and hosting training sessions on CRM navigation, Meta Business Suite, and effective client communication strategies.

Software Engineer |

Infosys Limited
Pune, India
01.2019 - 10.2020
  • Data Science – Financial Risk Modeling & Anomaly Detection
    Built predictive models using Python (Scikit-learn) to analyze financial risk patterns and operational trends. Developed anomaly detection workflows to identify high-risk cost drivers and support data-driven decision-making through insights and dashboards.
  • Full Stack Development – Airline Booking System
    Developed a full-stack application using Java, Spring Boot, Hibernate, Angular, and CSS, implementing REST APIs, backend business logic, and interactive front-end interfaces for end-to-end booking functionality.
  • Data Engineering – Cloud & Data Automation
    Designed and automated data processing pipelines on AWS and Azure, ensuring efficient data workflows, system reliability, and adherence to enterprise SDLC practices.

Education

Master of Science - Computer Engineering

University of Waterloo
Waterloo
06-2022

Bachelor of Science - Computer Science

Punjabi University
Patiala, Punjab, India
06-2019

Skills

  • Programming & Software Development: Python, R, SQL, Java, C, Nodejs, Git, Data Structures & Algorithms, REST APIs, Software Engineering
  • Data Engineering & Databases: ETL, Data Pipelines, Data Warehousing, Data Modeling, Data Extraction, Data Wrangling, Data Aggregation, Big Data, Apache Spark, Advanced SQL (Joins, CTEs, Window Functions)
  • Machine Learning & AI: Machine Learning, Deep Learning, Predictive Analytics, NLP, Anomaly Detection, Statistical Modeling, LSTM, CNN, Deep Neural Networks, Scikit-learn, TensorFlow, Keras, PyTorch, XGBoost, MLOps
  • AI Systems & GenAI: LLM Integration, Prompt Engineering, LangChain, LangGraph, Retrieval-Augmented Generation (RAG), Vector Databases, AI Agentic Workflows (basic), GitHub Copilot
  • Data Science & Analytics: Statistical Analysis, Forecasting, Time Series Analysis, Regression, Classification, Clustering, A/B Testing, Experimentation, Optimization, Risk Analysis
  • Business Intelligence & Reporting: Power BI (DAX, Power Query), Tableau, Excel (Advanced), Dashboards, Data Visualization, KPI Reporting, Data Storytelling, Microsoft Copilot (Excel, PowerPoint, Code Assist)
  • Cloud & DevOps: AWS, Azure, GCP, Docker, Kubernetes, Cloud Computing, Automation, Model Deployment
  • Marketing & Business Analytics: Customer Segmentation, CRM Analytics, Funnel Analysis, Marketing Analytics, SEO, Google Ads, Meta Ads, Meta Pixel, CAPI
  • Tools & Platforms: Salesforce, MS PowerPoint, MS Power Automate, MS Forms, RPA Tools, Microsoft Copilot
  • Mathematics & Statistics: Probability, Statistics, Linear Algebra, Calculus, Hypothesis Testing, Mathematical Modeling

SOFT SKILLS

Problem-Solving, Analytical Thinking, Communication, Stakeholder Management, Collaboration, Leadership, Teamwork, Presentation Skills

Certification

  • Google Data Analytics Professional Certificate
  • Infosys Lex Certification in AI/ML
  • Graduate Certificate from Conrad School of Entrepreneurship and Business- UWaterloo

Timeline

Business Data Analyst (Subject Matter Expert) |

Accenture
01.2024 - Current

Digital Marketing Strategist( Sales Analyst) |

Accenture
10.2022 - 12.2023

Software Engineer |

Infosys Limited
01.2019 - 10.2020

Master of Science - Computer Engineering

University of Waterloo

Bachelor of Science - Computer Science

Punjabi University
Ishpinder Kaur