Ishpaque Ahmed Chowdhury
153 Thicketwood Dr.Scarborough,ON
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at CBT Network Inc. through effective staff management and problem-solving. Skilled in training and mentoring, with a knack for adaptability, I excel in driving sales and fostering client loyalty at Baruq Decoration & Furniture. Achieved significant improvements in operational efficiency and service quality.
Overview
8
8
years of professional experience
Work History
Supervisor(Volunteer Job)
CBT Network Inc.
03.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Person
Baruq Decoration & Furniture
12.2016 - 01.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
Higher Secondary School Certificate (HSC) - Commerce
Kulaura Degree College
Kulaura, Bangladesh07.1987
Secondary School Certificate(SSC) - Commerce
Lalmatia Housing Society Boys High School
Dhaka, Bangladesh02.1984
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Multitasking Abilities
- Time Management
- Adaptability and Flexibility
Languages
English
Full Professional
Arabic
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Bengali
Full Professional
Timeline
Supervisor(Volunteer Job)
CBT Network Inc.
03.2024 - Current
Sales Person
Baruq Decoration & Furniture
12.2016 - 01.2023
Higher Secondary School Certificate (HSC) - Commerce
Kulaura Degree College
Secondary School Certificate(SSC) - Commerce
Lalmatia Housing Society Boys High School
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