Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ishneet Kaur

Edmonton,AB

Summary

  • Proficient in managing back-end financial and administrative functions. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.


  • Permanent Resident of Canada

Overview

6
6
years of professional experience

Work History

Front Desk Supervisor

Best Western Plus Hotel- Edmonton
01.2024 - Current


  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Night Audit Supervisor

Best Western Plus Hotels & Suites
12.2022 - 12.2023
  • Reduced time spent on manual data entry tasks by implementing automation tools in the night audit process.
  • Monitored shift logs for notable hotel operations information and reported findings to leadership.


Guest Service Representative

Best Western Plus Hotel & Suites
10.2021 - 12.2022
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Administrative Assistant

Rightlinks Professional Services
07.2019 - 07.2021


  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Client Service Advisor

Muthoot Finance
09.2018 - 06.2019
  • Utilized advanced problem-solving techniques when faced with challenging situations that required unique or creative solutions.
  • Guided clients through account setup processes, ensuring a smooth transition to the company''s services and offerings.
  • Reduced client complaints by proactively addressing concerns and implementing effective solutions.


Education

Computer Networking Technician

Centennial College of Applied Arts And Technology
04.2020

Delf A1 & A2 Certification - French

Alliance Francaise
09.2018

High School Diploma -

Ryan International School
04.2017

Skills

  • Business recordkeeping
  • Staff Training and Development
  • POS System Operation
  • Cash Handling Accuracy
  • Data entry proficiency
  • Computer Proficiency (Proficient in Microsoft Office)
  • Documentation & case management

Languages

English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Front Desk Supervisor

Best Western Plus Hotel- Edmonton
01.2024 - Current

Night Audit Supervisor

Best Western Plus Hotels & Suites
12.2022 - 12.2023

Guest Service Representative

Best Western Plus Hotel & Suites
10.2021 - 12.2022

Administrative Assistant

Rightlinks Professional Services
07.2019 - 07.2021

Client Service Advisor

Muthoot Finance
09.2018 - 06.2019

Computer Networking Technician

Centennial College of Applied Arts And Technology

Delf A1 & A2 Certification - French

Alliance Francaise

High School Diploma -

Ryan International School

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Ishneet Kaur