ISHMEETA JHOBOO OODHUB

I was recently working for one of the Top 10 FMCG company in the world, I have gotten the opportunity to gain experience within the business by being promoted and having the chance to move towards another department, with a more refreshed outlook. My main duties included the following but were not limited to these:

• Developed, coordinated and executed plans for data management.
• Enhanced data practices in collaboration with management and team members based on current objectives and industry trends.
• Delivered recommendations and best practices to data management team.
• Continuously ensured quality of master data, as well as development and documentation of processes/ templates to support ongoing maintenance and data integrity, especially for product classes and stock codes.
• Led and coordinated on report analysis to increase automation percentage directly impacting company's KPI as compared to other zones' competitors.
• Ensured automation of master data and report using necessary tool.
• Successfully processed and updated Master Data records.
• Involved in validation, approval and rejection of Master Data requests.
• Reviewing all Vendor Application requests and advising on requirements across all systems.
• Working on internal audit MICS compliance.
• Validating changes with Category Leads.
• Managing tickets and SLAs on ServiceNow to provide service-orientation for tasks, activities, and processes.
• Supported multiple departments with special projects.
• Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.

I started off my journey in this company in the procurement space, having had the exposure of a procurement specialist. Being in this company has been a never-ending learning curve - it has allowed me to improve my skills, to acquire the required expertise and to attain supplementary knowledge which helped me grow within the business.

I have been accordingly prepared and instructed to make use of the various platforms, which is the FlowCentric Technology and SAP ECC. As a PR Distribution Specialist, I have been the focal point between procurement and requestors, involved in filtering PR issues, solving ticket issues, and distributing requisitions across all Procurement Categories. Other duties included but were not restricted to the list below:

• Conducted meetings and brainstorming sessions to discuss ways to streamline processes.
• Evaluated active purchase requisitions (PRs) in daily list.
• Coordinated quality checks within PRs according to established checklist.
• Blocking and rejecting PRs that were judged not to be of good quality.
• Conducted distribution of correct PRs to the respective teams, sourcing, spot buyers or purchase order creation team.
• Addressed the Procurement Team and stakeholders in Africa for all non-standard procurement requests by being the day to day first point of contact for them.
• Lead and communicated important information, issues as well as initiatives to different stakeholders.
• Managed and maintained contracts of vendors as well as Service Level Agreements, taking into consideration contract validity and authenticity, making sure they are updated and provided in time.
• Solving PR related issues through different portals with an average of 98% of solutions accuracy.
• Educated myself by garnering knowledge in Procure To Pay as well as Source To Pay from buyers.
• Understanding of Incoterms 2020.
• Improved quality, productivity, and reduced training time by creating the team's SOP (standard operating procedures).
• Managed effectively and with agility the roll out of Transporters' automation, starting with East Africa, West Africa and eventually the other African countries with which we work, leading to a reduction of 26% of manual intervention.
• Evaluated and selected vendors based upon cost, quality, and capability.

As a member of the Customer Care Support Department, I was required to work in a team of Product Developers and Senior Merchandisers to assist the company's much acclaimed clients such as Topshop, Topman, H&M, Zara amongst many others. Moreover, there was a need to:

• Be involved in a systematic order processing task execution.
• Assist different product developers for different clients in sampling fundamental tasks.
• Prepare and attend brainstorming meetings.
• Prepare and organise sample cards as well as sample requests.
• Undertake all required paperwork for Product Development Reports.
• Issue lab test request.
• Keep and prepare order status records and reports.
• Participate in other administrative tasks pertaining to product development.
• Assisting account holders in their tasks in case of sudden order surges.
• Verify proper shelf locations by checking style numbers, bin locations and product documentation.

I have been working with one of Amaris's partner company- LittleBig Connection that is based in France. Accordingly, LittleBig Connection was required to rhyme with reliability and quality with me. I have been first guided into using their programme, getting familiar with their portfolio of services, and subsequently, I was made to oversee the following responsibilities:

• Maintained and developed existing customer portfolio by being their day-to-day point of contact.
• Ensuring day-to-day consultants' accounts calls for tenders' management, renewal of expiring contracts, follow up on the mission and propose new mission.
• Drove change management through training and coaching users throughout the project and after deployment of their SaaS solution.
• Helped the support team to increase productivity, resolve issues and specify new functionality to have the customer satisfaction on top.
• Sourcing, positioning, and recruiting candidates for the key account clients' projects.

• Broadened the brand awareness of Huawei on the retail market whilst promoting Huawei Devices.
• Coordinated the set up and arranged displays and demonstration areas to attract the attention of prospective customers.
• Conducted and participated in trade shows, stores, community organisations, or other venues as and when required by resellers.
• Increased shelf share of products by 55% and coached floor salesman
• Completed thorough evaluations of competitor pricing, sales histories and marketing methods
• Devised retail auditing & competitor analysis vis-à-vis brands like Samsung, Apple, HTC, Xiaomi amongst others
• Demonstrated resilience and ability to up-sell products, consistently meeting KPIs set for adding more value to sales
• Successfully made use of The Challenger Sales Methodology and Consultative Sales Methodology to buyers, which resulted in a positive influence with the clients returning with family and friends to make their purchase through my consultancy
• Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale - this helped me achieve over and above my set target of 135% of sales for the peak holiday month of December.
• Collected and analysed data on customer demographics, preferences and buying habits to identify potential markets and factors affecting product demand.