Ishmeet Rajpal
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Clerk/Typist
Pacific Blue Cross
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
Shaw Cablesystems
05.2022 - 08.2023
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Maximus Canada
01.2022 - 05.2022
- Responding to all requests received from citizens in courteous and timely manner
- Accessing and reviewing publicly available British Columbian government websites to determine and provide the appropriate responses to citizen
- Managing interactions with callers through various platforms inbound and outbound calling, text messages and email respectfully and professionally to contribute to a harmonious, productive work environment
- Maintaining an average quality assurance score of 99.6% and CSAT score above 90%.
Lead Retail Sales Associate
TJX Canada
10.2020 - 09.2021
- Meet and exceed daily productivity goals and consistently earn top satisfaction scores
- Warmly welcomed 500 customers per shift into the store and offered advice on products and help with finding merchandise
- Directed merchandise restocking for the site, overseeing data entry, tracking, and order placement.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
Bachelor of Arts - Business Administration
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2021
Skills
- Clerical Support
- Telephone Skills
- Transcription and Dictation
- Customer/Client Relations
- Office Administration
Volunteer Experience
Meals on Wheels, checked paperwork for delivering accurate meals to seniors, sanitizing and arranging meals for drivers to pick up
Languages
Hindi
Native or Bilingual
Punjabi
Professional Working
References
References available upon request.
Timeline
Customer Service Representative/Clerk/Typist
Pacific Blue Cross
07.2023 - Current
Customer Service Representative
Shaw Cablesystems
05.2022 - 08.2023
Customer Service Representative
Maximus Canada
01.2022 - 05.2022
Lead Retail Sales Associate
TJX Canada
10.2020 - 09.2021
Bachelor of Arts - Business Administration
Cambrian College of Applied Arts And Technology
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