Summary
Overview
Work History
Education
Skills
Timeline
Generic

ISHMEEN KAUR

Mississauga,ON

Summary

To supervise and lead a production team in any prestigious company for better profits by utilizing creation and confidence in leadership. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Leon's Furniture
01.2021 - 04.2023
  • Provided primary customer support to internal and external customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Updated account information to maintain customer records.
  • Trained new personnel regarding company operations, policies and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Production Associate

Amazon
10.2019 - 10.2020
  • Knowledge of using RF Scanner
  • Able to Stand/walk during shifts lasting up to 10-12 hours
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Boosted team morale, fostering collaborative work environment through open communication and consistent feedback.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.

Junior Help-Desk Technician (WIL Project)

Lambton College
01.2019 - 09.2019
  • Configured and deployed desktops, hardware peripheral, printers
  • Created and maintained detail documentation related to the IT processes and procedures.
  • Trained new technicians on standard operating procedures, ensuring consistency across team.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Researched and implemented new technologies and equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Cashier

Circle K
03.2018 - 12.2018
  • Operated cash register to record transactions accurately and efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greet customers when entering or leaving establishment
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Technical Support

Convergys
01.2016 - 04.2017
  • Installing and configuring Hardware and Software
  • Solved customer problems through remote handling
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Learned and developed skills of maintaining and working with help desk, hardware, and software skills as a technical support
  • Gained practical skills and training in various major areas of computer science and developed capabilities of working in any organization.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong communication and organizational skills through working on group projects.

Education

Post-Graduate - Information Technology Professional

Lambton College
Sarnia, ON
08.2019

Bachelor of Computers Application -

Guru Gobind Singh Indraprastha University
Delhi, INDIA
06.2016

Skills

  • Team leadership with great time management
  • Proven leadership and team skills that support a collaborative workplace yet have technical confidence and competencies to work independently when required
  • Multi-line phone talent with Problem-solving abilities
  • Understand Diversity and Generational Differences in workplace
  • Hands on experience in configuring and setting up Android and ISO devices
  • Applications: Microsoft Word, Excel, Power Point, Outlook, Google Docs, Skype, Microsoft Outlook

Timeline

Customer Service Representative

Leon's Furniture
01.2021 - 04.2023

Production Associate

Amazon
10.2019 - 10.2020

Junior Help-Desk Technician (WIL Project)

Lambton College
01.2019 - 09.2019

Cashier

Circle K
03.2018 - 12.2018

Technical Support

Convergys
01.2016 - 04.2017

Post-Graduate - Information Technology Professional

Lambton College

Bachelor of Computers Application -

Guru Gobind Singh Indraprastha University

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ISHMEEN KAUR