Summary
Work History
Education
Skills
Timeline
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Ishmael kofi

Hawkesbury,ON

Summary

Motivated intern with background in project management and research. Gained practical experience through hands-on roles, demonstrating capabilities in problem-solving, teamwork and adaptability. Demonstrated strong communication skills and ability to create impactful contributions to team projects. Possess diligence, quick-learning abilities, and commitment to achieving company goals.

Work History

Intern

AI Tax Consultants
Ottawa, Ontario
08.2024 - 09.2024
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Demonstrated ability to handle difficult situations with professionalism and empathy.
  • Utilized spreadsheets, word processing, and email software to manage customer records, correspondence, and reporting.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Produce Clerk

Foodland
Vankleek Hill, Ontario
07.2020 - 06.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Diploma - Accounting And Payroll Administration

Willis College
Ottawa, ON
08-2024

Skills

  • Communication Skills: The ability to clearly and effectively communicate with customers, both verbally and in writing, is essential This includes active listening and articulating information in a way that is easy to understand
  • Problem-Solving: Being able to quickly and effectively resolve customer issues is key This involves thinking critically and creatively to find the best solutions
  • Patience: Dealing with frustrated or upset customers requires patience, allowing you to remain calm and focused while assisting them
  • Adaptability: The ability to handle a variety of situations and adjust your approach based on the customer’s needs or the situation at hand is crucial
  • Time Management: Efficiently managing your time to handle multiple customer inquiries and tasks, especially in a fast-paced environment
  • Attention to Detail: Carefully listening to and documenting customer interactions ensures accuracy and helps in providing the right solutions
  • Positive Attitude: Maintaining a positive, can-do attitude, even in challenging situations, can help create a pleasant experience for the customer
  • Teamwork: Collaborating effectively with colleagues to ensure customer satisfaction and seamless service delivery

Timeline

Intern

AI Tax Consultants
08.2024 - 09.2024

Produce Clerk

Foodland
07.2020 - 06.2024

Diploma - Accounting And Payroll Administration

Willis College

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Ishmael kofi