Ishmael Henry
Toronto
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Store Manager
Islands Caribbean Cook Shop Liberty Village
07.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
General Manager
Roywoods Restaurant
03.2022 - 07.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Fitness Advisor
GoodLife Fitness
10.2021 - 01.2022
- Improved client fitness levels by creating personalized workout plans tailored to individual goals and needs.
- Enhanced gym members'' experience by providing expert advice on exercise techniques and proper equipment usage.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Reduced injury rates by conducting thorough fitness assessments and emphasizing the importance of proper form and technique.
Server /cashier
Roywoods Restaurant
02.2019 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Fitness Advisor
GoodLife Fitness
01.2018 - 11.2019
- Conducted regular follow-ups with clients to evaluate progress, make necessary adjustments to their fitness plans, and provide ongoing support.
- Managed multiple clients'' fitness journeys simultaneously, prioritizing communication and organization to ensure each individual received the attention they deserved.
- Motivated members towards participating in group fitness classes.
- Improved client fitness levels by creating personalized workout plans tailored to individual goals and needs.
Education
Bachelor of Arts - Sports Coaching And Developement
Southampton Solent University
England United Kingdom06.2015
Skills
- Revenue Generation
- Employee Training
- Competitor Monitoring
- Customer Service Management
Timeline
Store Manager
Islands Caribbean Cook Shop Liberty Village
07.2023 - Current
General Manager
Roywoods Restaurant
03.2022 - 07.2023
Fitness Advisor
GoodLife Fitness
10.2021 - 01.2022
Server /cashier
Roywoods Restaurant
02.2019 - 10.2021
Fitness Advisor
GoodLife Fitness
01.2018 - 11.2019
Bachelor of Arts - Sports Coaching And Developement
Southampton Solent University
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