Hi, I’m
Ishma Vahora
Scarborough,ON
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, excelling in conflict resolution and customer loyalty enhancement. Leveraging critical thinking and data entry skills, I effectively mentored teams in quality assurance, ensuring compliance and fostering strong relationships. Committed to delivering exceptional customer satisfaction and operational excellence.
Overview
2
years of professional experience
Work History
Home Depot
Customer Service Representative
07.2024 - 02.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Baroda Dairy
Quality Assurance Analyst
01.2023 - 01.2024
Job overview
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Education
Internationl Business UniversityToronto, ON
MBA from Technology, Innovation And Enterpreneurship
01-2026
University Overview
- Completed Coursework: Fundamentals of Finanace, 2024
- Completed Coursework: Introduction to business, 2024
- Completed Coursework: Introduction to Digital Marketing, 2024
- Completed College-level Coursework: introduction to Data Analysis
N.V Patel Applied Science CollegeGujarat ,india
Bachelor of Science from Food Science And Quality Control
12-2023
University Overview
- Graduation with Distinction, 1 ,2021
- Graduation with Distinction, 2,2021
- Graduation with Distinction,3,2022
- Graduation with Distinction, 4,2022
- Graduation with Distinction, 5,2023
- Graduation with Distinction, 6,2023
- Completed Coursework: Introduction to foods and nutrition, 2021
- Completed Coursework: Nutrition in Diabetes, 2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Order processing
- Team development
- Administrative support
- Microsoft PowerPoint
- Customer relationship management (CRM)
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Customer Service Representative
Home Depot
07.2024 - 02.2025
Quality Assurance Analyst
Baroda Dairy
01.2023 - 01.2024
Internationl Business University
MBA from Technology, Innovation And Enterpreneurship
N.V Patel Applied Science College
Bachelor of Science from Food Science And Quality Control
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Diego HurtadoDiego Hurtado
Merchandise Associate at Best BuyMerchandise Associate at Best Buy