Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ishita Singh

Sudbury,Canada

Summary

Dedicated professional with a proven track record of achieving goals through persistent effort and strong analytical skills. Technical expertise enables effective problem-solving in data-driven environments. Demonstrates a positive attitude and resilience in overcoming challenges. Consistently exceeds performance expectations in both independent and collaborative settings.

Overview

4
4
years of professional experience

Work History

BSS Analyst

Eastlink
Sudbury, ON
01.2025 - Current
  • Analyze, optimize, and support business processes across billing, CRM, and order management systems by gathering requirements, troubleshooting system issues, and coordinating enhancements with cross-functional teams.
  • Lead data analysis, system integration, testing, and documentation efforts to improve operational efficiency, customer experience, and ensure compliance with company and regulatory standards.

Retail Sales Representative

Eastlink
Sudbury, ON
05.2023 - 01.2025
  • Listening and Resolving customers' concerns and answer customers' questions to the best ability.
  • Inform clients of new discounts and promotional offers.
  • Control returns of products.
  • Maintain a positive attitude and calmly respond to customers' complaints.
  • Open new customer accounts and take customer feedback and pass it on to the store manager.

Associate Software Engineer

Orange Business Services
Gurugram, India
09.2022 - 04.2023
  • Improving existing software or designing new application software and the payment gateways in Orange Money.
  • Ensure the activities by holding the commitments in terms of quality, costs and deadlines.

Graduate Engineer Trainee

Orange Business Services
Gurugram, India
06.2022 - 09.2022
  • Respond to clients' concerns over different channels and help with maintaining complex systems and networks.
  • Proving analyses, researching, writing reports and managing data.

Software Engineer (Intern)

Orange Business Services
Gurugram, India
09.2021 - 06.2022
  • Analysing the project and putting classroom knowledge into practical and suggesting recommendations.
  • Fulfilling various tasks ranging from assisting staff with new projects.

Education

Master of Science - Computational Sciences

Laurentian University
Sudbury
08.2024

Bachelors of Engineering - Computer Science Engineering

Chitkara University
Rajpura, India
06.2022

Bachelor of Science - Computer Science Engineering

Fontys University of Applied Sciences
Eindhoven, Netherlands
07.2020

Skills

  • Data analysis and interpretation
  • Software development
  • Project management and system integration
  • Effective communication
  • Problem solving and critical thinking
  • Customer service and relationship management
  • Cost control and performance tracking
  • Workflow optimization
  • Team collaboration and leadership
  • Predictive analytics and BI dashboards
  • Sales strategies
  • Cross-functional team leadership
  • Risk analysis
  • Adaptability and flexibility

Accomplishments

  • Best employee of the team Global Reporting, For finalizing a payment gateway for FIFA ticket bookings without any escalations.
  • Apple Representative at Eastlink, completed all SEED training

Timeline

BSS Analyst

Eastlink
01.2025 - Current

Retail Sales Representative

Eastlink
05.2023 - 01.2025

Associate Software Engineer

Orange Business Services
09.2022 - 04.2023

Graduate Engineer Trainee

Orange Business Services
06.2022 - 09.2022

Software Engineer (Intern)

Orange Business Services
09.2021 - 06.2022

Master of Science - Computational Sciences

Laurentian University

Bachelors of Engineering - Computer Science Engineering

Chitkara University

Bachelor of Science - Computer Science Engineering

Fontys University of Applied Sciences

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Ishita Singh