Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ishita Sharma

Saint Laurent,QC

Summary

At DOMINION SAMPLE LTD., I spearheaded department operations, enhancing team productivity by implementing efficient workflows and setting clear expectations. My adept problem-solving and staff management skills led to a significant improvement in customer satisfaction, showcasing my ability to mentor and motivate employees while excelling in [Software] applications. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

3
3
years of professional experience

Work History

Supervisor

DOMINION SAMPLE LTD.
02.2023 - 03.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Customer Service Representative

Milennium City Centre
02.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - INTERNET PROGRAMMING

TAV COLLEGE
Montreal, QC
09.2024

BBA -

Chandigarh University
Punjab, India
04.2022

High School Diploma -

DAV CENTENARY PUBLIC SCHOOL
UNA HIMACHAL PRADESH
03.2021

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • [Software] experience
  • Problem-Solving
  • Multitasking Abilities
  • Complex Problem-Solving

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual
French
Elementary
Hindi
Native or Bilingual

Timeline

Supervisor

DOMINION SAMPLE LTD.
02.2023 - 03.2024

Customer Service Representative

Milennium City Centre
02.2021 - 11.2021

Diploma - INTERNET PROGRAMMING

TAV COLLEGE

BBA -

Chandigarh University

High School Diploma -

DAV CENTENARY PUBLIC SCHOOL
Ishita Sharma