Ishita Patel
Regina,Saskatchewan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure the Health Registries Customer Service Representative position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Sales Advisor
H&M Hennes & Mauritz
06.2023 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Responded to in-person and telephone requests for information about company offerings.
- Increased member to 85% in a day.
Customer Service Representative
University Of Regina Students' Union
04.2023 - Current
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered over 50 emails and 30 calls in a day.
Merchandising Associate
Walmart
06.2022 - 07.2023
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Inspected merchandise for quality and arranged proper display location on floor.
Customer Service Representative
Amazon.in
05.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer account discrepancies and concerns.
Education
Bachelor of Science - Computer Science
University of Regina
Regina, SK04.2025
High School Diploma -
Divine Public School
Navsari, Gujarat, India03.2020
Skills
- Complaint resolution
- Technical Support
- Report preparation
- System updates
- Document filing
Certification
LinkedIn- Customer Service: Serving customers through chat and text.
Alison- Managing Customer complaints
Timeline
Sales Advisor
H&M Hennes & Mauritz
06.2023 - Current
Customer Service Representative
University Of Regina Students' Union
04.2023 - Current
Merchandising Associate
Walmart
06.2022 - 07.2023
Customer Service Representative
Amazon.in
05.2020 - 07.2021
Bachelor of Science - Computer Science
University of Regina
High School Diploma -
Divine Public School
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