Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ishita Gupta

Dartmouth,ON

Summary

Well-organized professional equipped with over 3 years of experience. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

4
4
years of professional experience

Work History

Kitchen Planner

IKEA
06.2023 - Current
  • Enhanced kitchen functionality by designing and implementing customized layouts and storage solutions.
  • Provided exceptional customer service by addressing questions or concerns promptly throughout entire planning process.
  • Streamlined planning process by utilizing advanced design software for accurate measurements and visualizations.
  • Increased customer satisfaction by providing personalized recommendations on materials, finishes, and appliances.
  • Devised project budgets to track expenses and avoid cost overruns.
  • Collaborated with clients to develop tailored designs, ensuring optimal space utilization and aesthetic appeal.
  • Increased sales by 10%

Sales Associate

H&M Hennes & Mauritz
05.2023 - 01.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.

Supervisor

Tim Hortons
03.2021 - Current
  • Built strong relationships with customers through positive attitude and attentive responses
  • Maintained high standard of customer service during high-volume, fast-paced operations
  • Mentored and guided team members to foster proper completion of assigned duties
  • Conducted EOD POS operations
  • Provides feedback to management, consult with employees, and cooperate with Health and Safety committee
  • Resolved complaints promptly and professionally
  • Monitored inventory levels
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Receptionist

Think Positive Academy
08.2019 - 08.2020
  • Answered all incoming calls and emails and provided appropriate responses, passing them on to relevant staff member as required
  • Greeted visitors and directed them to appropriate area of company site
  • Opened, distributed, collected, and took post
  • Responded professionally to all enquiries at reception desk, escalating if required
  • Worked closely with Reception Manager to ensure all reception duties were completed to standard expected
  • Maintained tidy and clutter-free reception area
  • Monitored stationery stock and reordered when required
  • Performed general administration duties including photocopying, filing
  • Used administrative systems including MS Office Suite.

Education

Diploma - Computer Systems Technician

Seneca College, Newnham
Toronto, ON
04.2022

Skills

  • Report Creation
  • Critical Thinking
  • Time-management
  • MS Excel
  • MS Word
  • Microsoft Outlook
  • MS Office
  • Teamwork
  • Organizational Skills
  • Research and Analysis
  • Creative Problem Solving
  • Attention to detail
  • Phone Etiquette
  • Client Consultation
  • Creativity and Innovation

Languages

English
Native or Bilingual

Timeline

Kitchen Planner

IKEA
06.2023 - Current

Sales Associate

H&M Hennes & Mauritz
05.2023 - 01.2024

Supervisor

Tim Hortons
03.2021 - Current

Receptionist

Think Positive Academy
08.2019 - 08.2020

Diploma - Computer Systems Technician

Seneca College, Newnham

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Ishita Gupta