Ishita Arora
Milton,ON
Summary
Results-driven Branch Manager with 5 years of experience in sales, consistently achieving outstanding results and earning 3 promotions. Proven track record in effectively managing key customer accounts and overseeing the end-to-end customer cycle. Skilled in supply chain management, negotiating pricing, and driving revenue growth. Expertise in cultivating long-term relationships and negotiating contracts. Proficient in market analysis and optimizing the order-to-cash process. Exceptional communication and organizational skills with a strong commitment to driving revenue growth and ensuring client satisfaction.
Overview
5
5
years of professional experience
Work History
Branch Manager
Enterprise Rent A Car
10.2021 - Current
- Responsible for increasing branch profit margins from $15,000 to $200,000 year-over-year, elevating it from a small branch to the third-highest performing branch.
- Known to successfully double car sales from 200 to 400 within a year, by dedicating 70 hours per week, to capitalize on new business accounts & upselling existing customers
- Successfully trained and developed a team of 15 employees in sales, customer service, and P&L management; yielded 25 internal promotions and notable improvement in skills.
- Fostered an equitable and positive work environment, reducing attribution rates significantly, by prioritizing effective communication and employee development
- Expertly negotiated contracts resulting in a 10% increase in profit margins while securing long-term agreements with key accounts
- Collected and analyzed market data to forecast customer needs and adjust strategies, leading to a 12% increase in market share within targeted segments
- Contributed to customer retention through personalized service and proactive communication
- Achieved a 98% customer satisfaction score, showcasing significant performance improvement at the branch management summit
- Instrumental in promoting corporate diversity efforts as part of the equity and inclusion council through organizing a successful women's health campaign across Southwestern Ontario.
Assistant Manager
Enterprise Rent A Car
10.2020 - 09.2021
- Recognized as the top-performing Assistant Manager in the branch for achieving the highest sales growth in the region, consecutively for 3 quarters
- Contributed to a 20% growth in business revenue through acquisition of 3 dealership accounts within 4 months
- Led a project that reduced order processing time by 25%, significantly improving customer experience and operational efficiency.
- Utilized internal CRM tools to manage sales pipelines, log appointments, track customer interactions, and ensure fulfillment of contractual obligations
- Worked closely with internal departments, including logistics, production, and customer service, to ensure seamless communication of customer requirements, resulting in a 95% customer satisfaction rate
- Maintained strong client relationships by going the extra mile for their needs.
Management Trainee
Enterprise Rent A Car
05.2019 - 10.2020
- Actively resolved customer service issues, reducing customer complaints by 20% and improving overall customer loyalty
- Monitored and coordinated with supply chain teams to ensure product availability, leading to a 10% reduction in customer complaints
- Provided accurate and timely sales reports to senior management, aiding in strategic decision-making and performance analysis
- Utilized effective communication techniques to foster authentic relationships with clients
- Hands on resolution of urgent customer service issues, standardizing work practices to achieve operational excellence.
Education
Certificate - Project Management
McMaster University
Hamilton, ON05.2024
Bachelors of Science, Kinesiology (Honours) -
McMaster University
01.2019
Skills
- Exceptional Communication (verbal, written) and Client Communication
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), CRM software, and Data analytics tools
- Pricing Strategies, Revenue Generation
- Customer Relationship Management
- Team Leadership, Training and Development
- Marketing & Outreach Activities, Sales Strategizing
- Inventory Management, & Order-to-Cash Process
- Market Forecasting and Analysis, Safety Compliance
- Team Collaboration and Problem solving
Timeline
Branch Manager
Enterprise Rent A Car
10.2021 - Current
Assistant Manager
Enterprise Rent A Car
10.2020 - 09.2021
Management Trainee
Enterprise Rent A Car
05.2019 - 10.2020
Certificate - Project Management
McMaster University
Bachelors of Science, Kinesiology (Honours) -
McMaster University
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