Ishimwe Henry
Vancouver,BC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
Certification
Work History
Customer Service Representative
CCI Rwanda
05.2025 - 09.2025
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Ecole Des Science Byimana
Rwanda08-2024
Skills
- Account management
- Customer complaint resolution
- Appointment coordination
- Email organization
- Effective communication
- Analytical problem solving
- Collaborative teamwork
- Emotional understanding
- Effective conflict resolution
- Effective listening skills
- Effective time management
- Professional demeanor
- Quality control processes
- Accurate data entry
Languages
English
Full Professional
French
Full Professional
Certification
- JetBlue Customer support Training - 11 July, 2025
Timeline
Customer Service Representative
CCI Rwanda
05.2025 - 09.2025
High School Diploma -
Ecole Des Science Byimana