ISHIMWE Eddy Christian
Halifax,Nova Scotia
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
I once owned my own business, so I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Agent
NTT
10.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
House Cleaner
GDI integrated services facilities
09.2022 - 11.2022
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Stock Manager
Bralirwa Beverages
04.2020 - 01.2022
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Worked on the weekends, it was the busiest, meaning it was the most profit.
Self Employed
UNC business Ltd
09.2019 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
Patient Care Taker
CHUK Hospital
04.2019 - 01.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with daily living activities, running errands and household chores.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming information requests for several busy executives.
Education
Associate of Arts - Music Composition And Theory
INES Ruhengeri
Musanze, Rwanda08.2022
High School Diploma -
King David Academy
Kigali 07.2018
Skills
- Quality Assurance
- Problem-Solving Skills
- Inbound Customer Calls
- Quality Control
- Issue Resolution
- Leadership and problem solving
- Care taking
- Calm and Professional Under Pressure
- Sales Assistance
Certification
- African leadership attendee
- Future Rwanda two time winner
- Imbuto foundation charity
Timeline
Call Center Agent
NTT
10.2022 - Current
House Cleaner
GDI integrated services facilities
09.2022 - 11.2022
Stock Manager
Bralirwa Beverages
04.2020 - 01.2022
Self Employed
UNC business Ltd
09.2019 - 01.2022
Patient Care Taker
CHUK Hospital
04.2019 - 01.2020
Associate of Arts - Music Composition And Theory
INES Ruhengeri
High School Diploma -
King David Academy
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