Ishika Vaswani
Edmonton
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business results and enhance profitability. Skilled in providing exceptional customer experiences and resolving issues promptly and effectively. Adept at identifying opportunities for process improvement and implementing strategies to enhance overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Team Leader/Supervisor
Ym Inc. – Urban Kids
12.2022 - 09.2025
- Assisted customers find desired products, responded queries and offered product advice
- Regularly appraised on ongoing and upcoming promotions/offers and percolate the same to each customer
- Collaborate and coordinate with team members and supervisors for better and progressive results
- Have helped with doing the reference checks for the new hires.
- Assisted in recruitment to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Assistant
Mountain Warehouse
06.2025 - 08.2025
- Assisted in setting up the store during launching.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate/Cashier
Dollarama
05.2023 - 07.2023
- Greet customers warmly and assist them with finding products or answering inquiries
- Provide recommendations and ensure customer satisfaction during their shopping experience
- Restock shelves, organize merchandise, and maintain a neat, visually appealing store layout
- Operate the cash register to process purchases, returns, and exchanges efficiently and accurately
- Handle cash, credit, and debit transactions while adhering to company policies
- Maintain a clean and safe environment by tidying aisles, sweeping floors, and adhering to health and safety standards
- Report any damages or hazards to the management team
- Work closely with colleagues and managers to meet daily sales targets and operational goals
- Support team members in tasks as needed to ensure smooth store operations
CAP3 Associate
Walmart
05.2023 - 06.2023
- Replenish shelves and displays in a timely and organized manner
- Rotate stock to ensure freshness and reduce waste (particularly for perishable items)
- Keep the stockroom and sales floor organized, clean, and free of hazards
- Dispose of packaging materials and assist with recycling efforts
ADMINISTRATIVE AND COACHING CONSULTANT
Eshaa Tuitions
06.2021 - 07.2022
- Coaching grade4 &5 primary classes students for subjects like mathematics, social science, English and science
- Preparing classwise and batchwise timetable for grade5-12
- Maintaining daily attendance register of students from all batches
- Collection of fees on monthly, quarterly and half yearly basis
- Reconciliation of fees collected through cash, Paytm, GooglePay, UPI, cheque, bank deposits
- Depositing fee collected through cash mode in the bank Maintaining fee collection and routine expense records of the coaching class
- Meeting parents periodically for performance review of the student
- Preparing worksheets and assignments and practice material for students
- Maintain online tracker for timely submissions of task assigned to students
- Maintain rosters and manage payouts for visiting faculties
Education
Bachelor of Science - Mathematics
Concordia University of Edmonton
Edmonton, AB12-2025
Skills
- Upselling Products and Services
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Cashiering
- Cash Handling
- Math
- Teaching
- Algebra
- Complaint resolution
Languages
English - Fluent
Native or Bilingual
Hindi - Fluent
Native or Bilingual
Gujarati - Fluent
Native or Bilingual
Personal Details
Highest Level of Education: Secondary School
Timeline
Sales Assistant
Mountain Warehouse
06.2025 - 08.2025
Sales Associate/Cashier
Dollarama
05.2023 - 07.2023
CAP3 Associate
Walmart
05.2023 - 06.2023
Team Leader/Supervisor
Ym Inc. – Urban Kids
12.2022 - 09.2025
ADMINISTRATIVE AND COACHING CONSULTANT
Eshaa Tuitions
06.2021 - 07.2022
Bachelor of Science - Mathematics
Concordia University of Edmonton