Ishika Ratwatte

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

Closed out the cash register and prepared cashier reports at the close of business.

• Enhanced customer experience by providing friendly and attentive service.
• Participated in regular training sessions on mixology techniques, enhancing skills for faster drink preparation times.
• Maintained clean and organized bar area, complying with health and safety standards.
• Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
• Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
• Collaborated with event planners on special occasions, designing custom cocktail menus tailored to client preferences.
• Contributed to increased overall revenue by upselling premium liquors and promoting daily specials.
• Developed knowledge of various cocktails and drink recipes to ensure consistent quality.
• Boosted customer satisfaction by providing personalized recommendations for drink selections based on individual preferences and dietary restrictions.
• Streamlined bar operations by suggesting improvements to existing processes based on observations during apprenticeship period.
• Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages.
• Assisted head bartender with inventory management, ensuring sufficient stock levels for efficient bar operations.
• Effectively handled cash transactions and maintained accurate records of sales throughout shifts.
• Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
• Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
• Increased efficiency behind the bar by creating an improved system for organizing glassware storage based on most frequently used items.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

• Addressed guest concerns promptly and professionally, fostering a positive atmosphere in the restaurant.
• Enhanced customer satisfaction by providing attentive and efficient service.
• Adapted quickly to changes in menu offerings and specials, enabling seamless communication of such updates to guests.
• Ensured proper sanitation guidelines were followed consistently as required by local health regulations.
• Worked closely with host/hostess to accommodate special requests or preferences from guests regarding seating arrangements.
• Efficiently bussed tables throughout shifts to maintain a clean dining environment that increased seating capacity during peak times.
• Established strong rapport with regular customers, leading to repeat visits and increased loyalty among clientele base.
• Assisted in inventory management by tracking supplies usage, reducing waste and keeping costs low for the establishment.
• Maintained high levels of cleanliness and organization within the dining area, contributing to an enjoyable guest dining experience.
• Trained new servers on standard operating procedures, enhancing team performance and consistency.
• Actively participated in team meetings to discuss ways of improving overall service levels within the establishment.
• Promoted restaurant specials and events through engaging conversation with guests, driving additional business opportunities.
• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Inspected dishes and utensils for cleanliness.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Supported fast table turnover by taking customer orders and payments accurately and efficiently.
• Assisted with dining room set up prior to and after service period.
• Complied with all food safety and sanitation regulations to reduce restaurant risks.
• Collaborated with other staff members to maintain high-level customer satisfaction.
• Maintained clean, safe and organized work environment to safeguard servers and patrons.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Refilled drinks and condiments and restocked serving areas to minimize delays.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Remained focused, calm and professional during peak rush hours.

• Trained new expeditors and food runners according to company policies and standards.
• Assisted preparation of food plates, overseeing quality and appearance.
• Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
• Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
• Supported overall restaurant success by stepping in to assist other team members during peak service hours.
• Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
• Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
• Facilitated smooth transitions between courses by efficiently clearing used dishes from tables while minimizing guest disruption.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Assisted managers with quickly resolving service- and food-related issues.
• Developed rapport with regular patrons, fostering a sense of community within the establishment.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Accommodated special seating requests for guests to enhance satisfaction.
• Used cash registers and credit card machines to cash out customers.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Backed up servers by checking on tables and retrieving items for guests.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Reset and cleaned tables quickly to prepare for new customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
• Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
• Assisted servers in providing efficient service for improved guest experiences.
• Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.