ISHIKA PANCHAL
SCARBOROUGH,CanadaEasternWebApi
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
CANADIAN TIRE
Toronto, ON
08.2022 - 12.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings 95% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Increase customer confidence by responding to customer inquiries in a professional, and well-informed manner.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Centennial College of Applied Arts And Technology
Scarborough, ON04-2022
Skills
- Customer Relationship Management
- Technical Troubleshooting
- Customer Communications
- Verbal and Written Communication
- Inbound Phone Call Management
- Typing 40 WPM
- Expert using MS Office
Timeline
Customer Service Representative
CANADIAN TIRE
08.2022 - 12.2023
GED -
Centennial College of Applied Arts And Technology
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