Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
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ISHIKA ISHIKA

Moncton,Ontario

Summary

Highly dedicated and detail-oriented Housekeeping supervisor with 3 years of experience at Offshore care. Proven oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.

Overview

5
5
years of professional experience

Work History

Housekeeping Supervisor

Offshore Care
02.2022 - 02.2025


  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Communicated repair needs to maintenance staff.

Receptionist

360 Heal Physiotherapy
01.2021 - 06.2021
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Helped for setting up payment options.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Maintained consistent communication with client post-issue resolution.
  • Ensured systematic organization of sensitive client data within guidelines.

Housekeeper

Hampton Inn & Suites By Hilton
06.2020 - 12.2020
  • Boosted customer loyalty through discount programs.
  • Developed positive relationships with customers through friendly interactions.
  • Ensured high-quality control to boost revenue.
  • Supported sales team members to drive growth and development.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Education

Associate of Applied Science - Computer System Networking

St. Clair College of Applied Arts and Technology
Windsor

Skills

  • Advanced Surface & Floor Care
  • Efficient Waste Management
  • Cleaning Equipment Proficiency
  • Expert Cleaning & Sanitization
  • Chemical Safety & Compliance
  • Cleaning and sanitation
  • Customer service-focused
  • Training and mentoring
  • Staff scheduling
  • Quality improvements
  • Performance improvements
  • Maintenance coordination
  • Room inspection

Languages

English
Full Professional

Disclaimer

I hereby declare that the information provided in this application is accurate and complete to the best of my knowledge. ISHIKA

Timeline

Housekeeping Supervisor

Offshore Care
02.2022 - 02.2025

Receptionist

360 Heal Physiotherapy
01.2021 - 06.2021

Housekeeper

Hampton Inn & Suites By Hilton
06.2020 - 12.2020

Associate of Applied Science - Computer System Networking

St. Clair College of Applied Arts and Technology

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ISHIKA ISHIKA