Ishika Bhalla
Experienced Sales leader
Mississauga,ON
Summary
Dedicated professional with a proven track record of fulfilling organizational requirements through systematic and efficient practices. Expertise in thriving under pressure and adapting to evolving challenges to strengthen brand presence. Demonstrated ability to enhance operational effectiveness and contribute to team success.
Overview
2027
2027
years of professional experience
Work History
Admissions Coordinator
Toronto Academy of Education
Mississauga, Ontario
01.2026 - Current
- Coordinated student admissions processes and documentation, streamlining procedures for prospective candidates.
- Provided administrative support during application review and selection, facilitating timely decisions and enhancing the overall selection process.
- Maintained applicant databases using enrollment management software and tools for accurate tracking.
- Organized campus tours and information sessions, increasing applicant engagement and providing valuable insights into the institution.
- Participated in local and national college fairs to promote the institution and attract prospective students.
- Updated and managed content for the student publications website to ensure accuracy and relevance.
Client Care Specialist
Sol Skin Spa
Mississauga, Ontario
2025 - 2026
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Handled client inquiries, resolving issues promptly and professionally.
- Educated clients on treatments and services to promote informed choices.
- Assessed customer satisfaction with services through follow-up communication.
- Managed appointment scheduling using spa management software efficiently.
- Processed payments and transactions accurately at the front desk area.
- Collaborated closely with other departments to ensure prompt resolution of customer issues.
CSR/Manager in Training
The Brick
Brampton, Ontario
2024 - 2025
- Resolved customer complaints with empathy and effective communication.
- Cultivated key customer relationships, contributing to increased sales through trust and engagement.
- Delivered insights to management on customer preferences and trends to inform strategy.
- Coordinated sales meetings, preparing agendas to enhance team collaboration and focus.
- Processed transactions accurately using point-of-sale systems.
- Welcomed customers warmly at entrance and provided assistance with inquiries. to foster positive experiences.
- Created comprehensive sales documents to support transaction processes, finalized deals and filed records.
Assistant Store Manager
Hallmark
Mississauga, Ontario
2024 - 2024
- Assisted in managing daily store operations and team schedules.
- Trained new staff on customer service standards and product knowledge.
- Coordinated inventory management and product displays to enhance sales.
- Ensured compliance with all safety regulations throughout the store premises.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Assistant Store Manager
Dollar Tree
Kitchener, Ontario
2022 - 2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Facilitated team meetings to encourage collaboration and share feedback.
Cashier/Shift Key Holder
Bulk Barn
Waterloo, Ontario
2022 - 2023
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Assisted customers in locating products and offered product recommendations.
- Maintained cleanliness and organization of checkout area and store displays.
- Collaborated with team members to restock shelves and manage inventory levels.
- Handled cash, credit, and debit transactions accurately and securely.
Education
Business Administration -
Conestoga College Institute of Technology And Advanced Learning
Kitchener01-2023
Skills
- Admissions processing and database management
- Content and event management
- Client relationship and training
- Sales strategy and marketing
- Attention to detail
- Staff supervision and human resources
- Effective communication
- Adaptability and CRM expertise
- Zenoti proficiency
Timeline
Admissions Coordinator
Toronto Academy of Education
01.2026 - Current
Client Care Specialist
Sol Skin Spa
2025 - 2026
CSR/Manager in Training
The Brick
2024 - 2025
Assistant Store Manager
Hallmark
2024 - 2024
Assistant Store Manager
Dollar Tree
2022 - 2023
Cashier/Shift Key Holder
Bulk Barn
2022 - 2023
Business Administration -
Conestoga College Institute of Technology And Advanced Learning