Ishika Aggarwal
Store Supervisor
Kamloops,BC
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Store Supervisor
TRU Subway
Kamloops, BC
12.2021 - Current
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Established and managed team schedules and shift assignments.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Identified individual employee's unique work styles and adapted management methods.
Store Supervisor
Menchie's Frozen Yogurt
Kamloops, BC
09.2020 - Current
- Conducted inventory analysis to determine optimal stock levels.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Organized shift meetings to communicate and resolve issues for night operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Food & Beverage Associate
Delta Hotel
Kamloops, BC
06.2021 - 12.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Created appealing food arrangements for party trays and specialized orders.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Checked and restocked server areas and organized and got change for front counter.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Executed synchronized meal service simultaneously serving multiple guests.
- Delivered catered food and supplies to facility for on-time set-up.
Shift Manager
Domino's Pizza
Kamloops, BC
10.2019 - 09.2020
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Trained back-up associates and led crew members in managing operations of storefront.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Education
High School Diploma -
Dwarka International School
Delhi, India 04.2017 - 04.2019
Resort & Hotel Management -
Thompson River University
Kamloops, BC 09.2019 - 04.2021
Skills
Marketing strategy
Good Telephone Etiquette
Multitasking Abilities
Problem-Solving
Decision-Making
Training and Development
Inventory oversight
Staff Management
Certification
Food Safe Level 1 Certified
Timeline
Serving It Right Certified
12-2024
Food Safe Level 1 Certified
09-2024
Store Supervisor
TRU Subway
12.2021 - Current
Food & Beverage Associate
Delta Hotel
06.2021 - 12.2022
Store Supervisor
Menchie's Frozen Yogurt
09.2020 - Current
Shift Manager
Domino's Pizza
10.2019 - 09.2020
Resort & Hotel Management -
Thompson River University
09.2019 - 04.2021
High School Diploma -
Dwarka International School
04.2017 - 04.2019