Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ISHI KOHLI

Winnipeg,Canada

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Cbi Health
Winnipeg
02.2024 - Current
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
  • Resolved customer inquiries regarding schedule changes or availability of services and products.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Collaborated with other departments to coordinate resources when necessary.

Cash Supervisor

Shoppers drug mart
Winnipeg
10.2023 - 06.2024
  • Enhanced customer satisfaction by efficiently handling cash transactions and providing exceptional service
  • Streamlined front-end operations for increased efficiency and accuracy in cash handling procedures
  • Reduced wait times with quick, accurate cash register operation and effective communication with team members
  • Maintained a clean, organized workspace to ensure smooth workflow and enhance the customer experience
  • Implemented new strategies for reducing cashier errors, resulting in improved overall performance
  • Trained new employees on proper cash handling techniques, ensuring consistent quality across all staff members
  • Increased revenue by upselling promotional items and suggesting additional purchases at the point of sale
  • Conducted daily audits of cash registers to ensure accuracy and compliance with company policies
  • Assisted customers with inquiries about products, services, or current promotions, enhancing their shopping experience
  • Coordinated breaks for team members efficiently while maintaining optimal coverage at the front end of the store.

Technical support advisor

Intouch cx
Winnipeg
06.2023 - 12.2023
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference
  • Conducted root cause analysis on recurring issues to identify patterns and develop long-term solutions.

Security Guard

Blackbird Security
Winnipeg, MB
10.2022 - 12.2023
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Responded quickly to incidents and assessed active situations for security concerns
  • Responded quickly to emergency situations to assess and deflect issues
  • Completed full building and grounds patrols to spot and investigate concerns
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Security Guard

Paladin
Brandon, MB
07.2021 - 07.2022
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Responded quickly to incidents and assessed active situations for security concerns
  • Responded quickly to emergency situations to assess and deflect issues
  • Completed full building and grounds patrols to spot and investigate concerns
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Food Inspector

Maple Leaf Foods
Brandon, MB
10.2021 - 06.2022
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Responded quickly to incidents and assessed active situations for security concerns
  • Responded quickly to emergency situations to assess and deflect issues
  • Completed full building and grounds patrols to spot and investigate concerns
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot
  • Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices
  • Inspected area restaurants to measure compliance with food safety and environmental health regulations
  • Trained line personnel on quality control procedures
  • Maintained quality inspection records database.

Assistant Cash Manager

Junior Burger Place
Winnipeg, MB
07.2020 - 04.2021
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Responded quickly to incidents and assessed active situations for security concerns
  • Responded quickly to emergency situations to assess and deflect issues
  • Completed full building and grounds patrols to spot and investigate concerns
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot
  • Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices
  • Inspected area restaurants to measure compliance with food safety and environmental health regulations
  • Trained line personnel on quality control procedures
  • Maintained quality inspection records database
  • Operated cash register for cash, check, and credit card transactions

Education

Food Processing Leading To Inspection -

Assiniboine Community College
06.2022

High School Diploma -

SJC
Jabalpur
03-2019

Skills

  • Corrective Actions
  • Assertiveness
  • Crisis Situations
  • CPR Certified
  • Emergency Response
  • Customer Satisfaction
  • Customer Inquiries
  • Staff Coordination
  • Information Management
  • Timesheet Management
  • Scheduling
  • Attention to Detail
  • Effective Multitasking

Accomplishments

  • Swimming District Awards
  • Community Participations
  • Intern in CFIA
  • Intern in Maple Leaf Foods

Certification

  • Cpr
  • First Aide
  • Handcuffs
  • Shooting

Timeline

Scheduling Coordinator

Cbi Health
02.2024 - Current

Cash Supervisor

Shoppers drug mart
10.2023 - 06.2024

Technical support advisor

Intouch cx
06.2023 - 12.2023

Security Guard

Blackbird Security
10.2022 - 12.2023

Food Inspector

Maple Leaf Foods
10.2021 - 06.2022

Security Guard

Paladin
07.2021 - 07.2022

Assistant Cash Manager

Junior Burger Place
07.2020 - 04.2021

Food Processing Leading To Inspection -

Assiniboine Community College

High School Diploma -

SJC
  • Cpr
  • First Aide
  • Handcuffs
  • Shooting

Similar Profiles

CREATE PROFILE
ISHI KOHLI