ISHI KOHLI
Winnipeg,Canada
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Cbi Health
Winnipeg
02.2024 - Current
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Collaborated with other departments to coordinate resources when necessary.
Cash Supervisor
Shoppers drug mart
Winnipeg
10.2023 - 06.2024
- Enhanced customer satisfaction by efficiently handling cash transactions and providing exceptional service
- Streamlined front-end operations for increased efficiency and accuracy in cash handling procedures
- Reduced wait times with quick, accurate cash register operation and effective communication with team members
- Maintained a clean, organized workspace to ensure smooth workflow and enhance the customer experience
- Implemented new strategies for reducing cashier errors, resulting in improved overall performance
- Trained new employees on proper cash handling techniques, ensuring consistent quality across all staff members
- Increased revenue by upselling promotional items and suggesting additional purchases at the point of sale
- Conducted daily audits of cash registers to ensure accuracy and compliance with company policies
- Assisted customers with inquiries about products, services, or current promotions, enhancing their shopping experience
- Coordinated breaks for team members efficiently while maintaining optimal coverage at the front end of the store.
Technical support advisor
Intouch cx
Winnipeg
06.2023 - 12.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference
- Conducted root cause analysis on recurring issues to identify patterns and develop long-term solutions.
Security Guard
Blackbird Security
Winnipeg, MB
10.2022 - 12.2023
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to incidents and assessed active situations for security concerns
- Responded quickly to emergency situations to assess and deflect issues
- Completed full building and grounds patrols to spot and investigate concerns
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Guard
Paladin
Brandon, MB
07.2021 - 07.2022
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to incidents and assessed active situations for security concerns
- Responded quickly to emergency situations to assess and deflect issues
- Completed full building and grounds patrols to spot and investigate concerns
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Food Inspector
Maple Leaf Foods
Brandon, MB
10.2021 - 06.2022
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to incidents and assessed active situations for security concerns
- Responded quickly to emergency situations to assess and deflect issues
- Completed full building and grounds patrols to spot and investigate concerns
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices
- Inspected area restaurants to measure compliance with food safety and environmental health regulations
- Trained line personnel on quality control procedures
- Maintained quality inspection records database.
Assistant Cash Manager
Junior Burger Place
Winnipeg, MB
07.2020 - 04.2021
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to incidents and assessed active situations for security concerns
- Responded quickly to emergency situations to assess and deflect issues
- Completed full building and grounds patrols to spot and investigate concerns
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices
- Inspected area restaurants to measure compliance with food safety and environmental health regulations
- Trained line personnel on quality control procedures
- Maintained quality inspection records database
- Operated cash register for cash, check, and credit card transactions
Education
Food Processing Leading To Inspection -
Assiniboine Community College
06.2022
High School Diploma -
SJC
Jabalpur03-2019
Skills
- Corrective Actions
- Assertiveness
- Crisis Situations
- CPR Certified
- Emergency Response
- Customer Satisfaction
- Customer Inquiries
- Staff Coordination
- Information Management
- Timesheet Management
- Scheduling
- Attention to Detail
- Effective Multitasking
Accomplishments
- Swimming District Awards
- Community Participations
- Intern in CFIA
- Intern in Maple Leaf Foods
Certification
- Cpr
- First Aide
- Handcuffs
- Shooting
Timeline
Scheduling Coordinator
Cbi Health
02.2024 - Current
Cash Supervisor
Shoppers drug mart
10.2023 - 06.2024
Technical support advisor
Intouch cx
06.2023 - 12.2023
Security Guard
Blackbird Security
10.2022 - 12.2023
Food Inspector
Maple Leaf Foods
10.2021 - 06.2022
Security Guard
Paladin
07.2021 - 07.2022
Assistant Cash Manager
Junior Burger Place
07.2020 - 04.2021
Food Processing Leading To Inspection -
Assiniboine Community College
High School Diploma -
SJC
- Cpr
- First Aide
- Handcuffs
- Shooting