Isheika Forrester
Etobicoke,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Attendant
Porter Airlines
10.2022 - 03.2024
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Completed pre-flight safety checks to reinforce passenger safety.
Machine Operator Technician
Jacobs & Thompson
09.2021 - 10.2022
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Trained new employees on proper multi-machine operation.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Kept detailed production records and identified hold-ups.
Customer Service Coordinator
Winners & HomeSense
10.2019 - 09.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Maintained and managed customer files and databases.
- Explained charges, fees, terms of sales, and service agreements to customers daily.
Education
Diploma - Medical Office Administrator
George Brown College
Toronto, ON05.2014
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Food and Beverage Service
- Emergency Procedures
- Public Speaking
- Leadership Qualities
Languages
English
Native or Bilingual
Certification
Smart Serve Certified
Timeline
Flight Attendant
Porter Airlines
10.2022 - 03.2024
Machine Operator Technician
Jacobs & Thompson
09.2021 - 10.2022
Customer Service Coordinator
Winners & HomeSense
10.2019 - 09.2020
Diploma - Medical Office Administrator
George Brown College
Smart Serve Certified
Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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