ISHBAA CHAKKIWALA
Toronto,ON
Summary
Seeking to work in an environment that will challenge me further, while allowing me to contribute to the contributed growth and success of the organization. Team player, organized, communicative, able to work in a high-pressure work environment. A fast learner with consistent efforts and capable of delivering the results. Meticulous and organized.Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Associate- Hostess
Shangri-La Hotel
2023.05 - Current
- Guest Experience Management, Creative Problem-Solving, Kitchen staff coordination, High-volume dining, Interactive communication skills, Reservation coordination
- Managed reservations for multiple restaurants efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Hostess
Red Lobster
2022.10 - 2023.04
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries, Relayed guest comments or suggestions to manager on duty for further action, Provided patrons with estimated waiting times during peak service hours, Took initial drink orders and relayed information to wait or bar staff
Food and Beverage Supervisor
Hotel Foodway
2021.07 - 2022.06
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery. Controlled food costs and managed inventory.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Preparing weekly staff schedules.
Management and Culinary Intern
JW Marriott
2018.11 - 2019.03
- Complete necessary food and station preparations prior to the opening of the restaurant, Analyzed problems and worked with teams to develop solutions, Interacted with customers by phone, email, or in-person to provide information, Worked closely with kitchen team to meet high demand with delicious, on-recipe foods, Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
Education
Graduate Certificate - Hospitality and Tourism Operations Management
Fanshawe College
Toronto, Ontario04.2024
Bachelor of Science - Hospitality And Tourism Management
University of Mumbai
Mumbai, India10.2020
Skills
- Calm Under Pressure
- Effective Customer Communication
- Upbeat and Positive Personality
- Fast Learner
- Strong Organizational Skills
- Restaurant Experience
- Exceptional Interpersonal Communication
- Scheduling Staff
- Staff Leadership
- Quality Assurance
- Staff Supervision
Voluntary Experience
- Aga Khan Youth and Sports Board, Provide voluntary service for the upliftment of the community. Organized, Managed and executed events, programs for the youth.
- Lions Club, Provided service to the needy. Help the society in every way possible.
Certification
- Smart Serve
- OTEC
- TripAdvisor: Reputation Management for front-line staff
- American Hotel & Lodging Association- Certified Guest Service Professional.
Timeline
Service Associate- Hostess
Shangri-La Hotel
2023.05 - Current
Hostess
Red Lobster
2022.10 - 2023.04
Food and Beverage Supervisor
Hotel Foodway
2021.07 - 2022.06
Management and Culinary Intern
JW Marriott
2018.11 - 2019.03
Graduate Certificate - Hospitality and Tourism Operations Management
Fanshawe College
Bachelor of Science - Hospitality And Tourism Management
University of Mumbai
- Smart Serve
- OTEC
- TripAdvisor: Reputation Management for front-line staff
- American Hotel & Lodging Association- Certified Guest Service Professional.
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