Ishavjot Kaur
kelowna
Summary
Adept at team leadership and quality assurance, I enhanced service standards at Home Instead by keenly observing and adapting to patient needs. My critical thinking and excellent interpersonal skills fostered a positive environment, significantly improving client satisfaction. Skilled in both personal care and administrative tasks, I excel in high-pressure situations, ensuring top-notch service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Home Instead
kelowna
04.2024 - Current
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with meal planning to meet nutritional plans.
Shift Supervisor
Starbucks
kelowna
04.2024 - Current
- Conferred with management and subordinates to resolve problems or complaints.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
Food service supervisor
A&W
Vancouver
06.2020 - 09.2023
- Preparing, serving food under food safety regulations, and cleaning up food related equipment in a sanitary manner
- Training new employees, ensure the safety guidelines in the store
Receptionist
Arrow Physiotherapy & Massage therapy Clinic
Surrey
07.2022 - 03.2023
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Scheduled and confirmed appointments and meetings for management team.
Parking Enforcement Officer
Genesis
Surrey
06.2022 - 01.2023
- Educated the public on parking rules and regulations.
- Provided assistance to stranded motorists when necessary.
- Resolved customer disputes concerning tickets or fines incurred.
Volunteer-Support Worker
Elim Village
Surrey
03.2019 - 11.2019
- Personal care and hospitality services for adults
- Helping aged people with disabilities regarding their medications and feeding
- Providing emotional support, helping with minor physical exercise
- Helping them replace problematic behavior and emotions with a healthy living environment
Education
Arts & Science General - Science
Langara College
Vancouver, BC08.2020
High School Diploma - Biology, English, Chemistry, Physics, Physical education
Nankana Sahib Public Sen. Sec. School
Ludhiana, Punjab, India03.2017
Skills
- Excellent listener
- Team leadership
- Critical thinker
- Quality assurance
- Poised under pressure
- Interpersonal skills
Certification
- Occupational First Aid Level 1
- Standard First Aid with CPR C & AED
- FRASER HEALTH, Food safe certificate Level 1
- CLASS 5 Drivers license
- Security Worker License
Languages
- English
- Punjabi
- Hindi
Timeline
Caregiver
Home Instead
04.2024 - Current
Shift Supervisor
Starbucks
04.2024 - Current
Receptionist
Arrow Physiotherapy & Massage therapy Clinic
07.2022 - 03.2023
Parking Enforcement Officer
Genesis
06.2022 - 01.2023
Food service supervisor
A&W
06.2020 - 09.2023
Volunteer-Support Worker
Elim Village
03.2019 - 11.2019
Arts & Science General - Science
Langara College
High School Diploma - Biology, English, Chemistry, Physics, Physical education
Nankana Sahib Public Sen. Sec. School
Similar Profiles
Shemekia BarabinShemekia Barabin
CNA at Home InsteadCNA at Home Instead
Raven MartinRaven Martin
PCA Personal Care Assistant at Home InsteadPCA Personal Care Assistant at Home Instead
Tawana CauseyTawana Causey
Home Health at Home InsteadHome Health at Home Instead