ISHAVJOT KAUR
Brampton
Summary
Results-oriented professional with a strong focus on customer satisfaction and loyalty. Excels in utilizing consultative techniques and tailoring approach to meet individual needs. Dependable and upbeat nature promotes customer purchases and ensures satisfaction. Proven track record of motivating management team members to achieve goals and fostering innovative work environments that drive productivity and success.
Overview
4
4
years of professional experience
Work History
Supervisor
Baskin Robbin
02.2023 - Current
- Managing a team: oversee team members to ensure they are performing effectively.
- creating strategies: develop and implement business strategies.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- prioritizing guests: ensure that guests are the highest priority and provide exceptional customer service.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Customer Service
Golden grocery
03.2021 - 09.2022
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Reduced client complaints by implementing a more effective customer service strategy.
- Contributed to positive online reviews by delivering exceptional customer service.
- Developed lasting relationships with clients through exceptional customer service skills.
- Trained new hires on customer service policies and procedures.
- Collaborated with customer service personnel to optimize outbound efforts.
Customer Service
Harveys
09.2020 - 02.2021
- Keep in touch with foreign customers on a regular basis, introducing them to new products
- Kept my knowledge of store sales, payment policies, and security standards up to date
- Informing customers about the product's features and benefits
- Am responsible for accurately describing products to customers and explaining all aspects of product care
- Double-check inventory and double-check the ship/receipt date
Education
Diploma - Business Management
Northern College at Pures Toronto
Toronto, ON01.2022
Skills
- Customer service
- Communications
- Leadership skills
- Teamwork skills
- Superior communication skills
- Goal oriented
Timeline
Supervisor
Baskin Robbin
02.2023 - Current
Customer Service
Golden grocery
03.2021 - 09.2022
Customer Service
Harveys
09.2020 - 02.2021
Diploma - Business Management
Northern College at Pures Toronto
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