Summary
Overview
Work History
Education
Skills
Languages
Security Clearance
Certification
Timeline
Generic

Ishaq Syed

Kanata,ON

Summary

Mr. Ishaq Syed brings valuable expertise in web development and technical writing. Proficient in a range of tools including JavaScript, HTML/CSS, Jira, POWERBI, and Google Analytics, Mr. Syed adeptly navigates various platforms and technologies. In his Analyst role, he demonstrated his prowess by extracting pertinent data from the M365 Playbook website hosted on GCpedia. Leveraging this data, he provided insightful analysis of website traffic trends, empowering his team to devise informed strategies and initiatives.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Support Analyst

SSC, Digital Communications and Collaboration (DCC)
01.2022 - Current
  • Managed and maintained M365 Playbook website hosted on GCpedia, leveraging Bootstrap for seamless functionality.
  • Facilitated daily updates and new postings, ensuring timely completion of change requests for M365 Playbook platform.
  • Utilized Google Analytics to analyze and present comprehensive website traffic statistics on a month-to-month basis.
  • Employed Jira to streamline Agile Development processes, creating Kanban Boards and managing workload tickets for enhanced efficiency.
  • Generated intuitive Dashboards using POWERBI, transforming raw data into actionable insights for informed decision-making.
  • Conducted accessibility testing to AA standards, ensuring website met compliance requirements.
  • Spearheaded Quality Assurance testing protocols to guarantee website changes met established standards.
  • Advised senior management with analytical data derived from website traffic, providing valuable insights for strategic decision-making.
  • Orchestrated change requests through MS Forms, ensuring seamless communication and execution of updates.
  • Managed and deployed Web Apps via Microsoft Azure Portal, leveraging cloud technology for enhanced scalability and performance.
  • Demonstrated creativity and resourcefulness in developing innovative solutions to complex challenges.
  • Exhibited a proactive, helpful attitude, fostering a collaborative work environment and assisting team members as needed.
  • Adhered to company policies and editorial guidelines, delivering thorough and well-written content consistent with organizational standards.
  • Developed engaging training materials to facilitate onboarding process for new employees, contributing to more efficient and effective orientation experience.

Student Intern

ORAJ Tech
01.2020
  • Used tools such as Docker container, swarms, stack, Oracle Virtual Machine, Linux
  • MySQL, ubuntu, GitHub and Eclipse
  • Experience with Java 7/8
  • Tools used for analyzing, designing and implementation of performance monitoring within java applications
  • Constructed YAML files to execute programs via Docker.

Education

B.Sc. Computer Science Major -

Carleton University
Ottawa, ON
06.2022

Skills

  • Operations Support
  • Initiative
  • Report Writing
  • Analytics
  • Programming Languages
  • Data Analysis
  • Problem-Solving

Languages

English

Security Clearance

Reliable

Certification

CCNA1 (Cisco certified network associate)

Timeline

IT Support Analyst

SSC, Digital Communications and Collaboration (DCC)
01.2022 - Current

Student Intern

ORAJ Tech
01.2020

B.Sc. Computer Science Major -

Carleton University

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Ishaq Syed