Servers
Ishaq Khan
IT Engineer
Brampton,ON
Summary
Diversely skilled Technical Engineer with 14 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
IT Engineer
Aiven
Toronto, ON
08.2021 - Current
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Authored technical guidance explainers and whitepapers on systems for use by senior leadership.
- Maintained service schedule for software and hardware.
- Oversaw quality assurance management and offered suggested recommendations.
- Identified and corrected system faults to minimize operational system downtime.
- Performed scheduled service work, installations, testing and repairs.
- Provided technical support in both on-site and telephone consultations.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 95%.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Produced reports on success rates and remedial requirements.
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Designed and implemented system security and data assurance.
- Managed and monitored installed systems for highest level of availability.
IT Technician
Performance Auto Group
Brampton, ON
12.2019 - 08.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained 1800 office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
IT Technician
CarBe
New Orleans, LA
08.2018 - 08.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to average of 10 support requests per day from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
Network Technician
Forex Plus
Brampton, ON
08.2017 - 08.2018
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Increased domain levels by closely managing Windows domain move.
- Supported users both local and by phone with problem resolution and education.
- Installed patches and performed backups, system builds and image updates.
- Oversaw 50 desktops in Windows domain and installed firewalls to connect and protect users.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Performed system patches, service packs, hot fixes and new security configurations.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
- Configured, monitored and maintained email applications and virus protection software.
- Assigned application access, security roles and permissions.
- Maintained thorough understanding of local area and wide area networking and components.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
Data Centre Technician
Elucent Enterprises
Herndon, VA
01.2017 - 08.2017
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized and detail-oriented with strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Science - Computer Engineering Technology
Sheridan College
Brampton, ON 09.2013 - 12.2016
Skills
System Upgrade Design
System deployment monitoring
Technical Documentation
Troubleshooting and resolution
Remote support
Cloud services
Additional Information
- Willing to relocate: Anywhere
Interests
Linux
Open source
Networking
SD-WAN
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Engineer
Aiven
08.2021 - Current
IT Technician
Performance Auto Group
12.2019 - 08.2021
IT Technician
CarBe
08.2018 - 08.2019
Network Technician
Forex Plus
08.2017 - 08.2018
Data Centre Technician
Elucent Enterprises
01.2017 - 08.2017
Bachelor of Science - Computer Engineering Technology
Sheridan College
09.2013 - 12.2016